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Swoop Tagged With Complaint

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Sure am glad we got a guy like  Gabor Lukacs looking out for everyone's best interests.  🙄

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$80 for a checked bag is excessive however you need to know the difference between low cost/ultra low cost or whatever Swoop calls themselves and a low fare airline. 

We flew Ryanair BCN-IBZ last year and the 25 min flight air fare was reasonable. Include better seating, priority boarding and extra baggage it adds up. I was also pre-warned to produce our own printed boarding passes or pay €50 for each one they printed. 

Edited by blues deville

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2 hours ago, seeker said:

Sure am glad we got a guy like  Gabor Lukacs looking out for everyone's best interests.  🙄

I think Lukacs has a good point.  The rules are clear:

“The Canada Transportation Act requires domestic airlines to offer a basic fare for travel within the country that has no restrictions with "reasonable baggage."

So, the baggage should be included in the base fare.

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In “a” base fare. So nothing preventing a swoop from posting a Y fare of $3,900 from YEG to YXX one bag included and ending the complaint. 

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51 minutes ago, internet said:

In “a” base fare. So nothing preventing a swoop from posting a Y fare of $3,900 from YEG to YXX one bag included and ending the complaint. 

A little simplistic but your point seems to convey that you do get what you pay for. The government and idiots like some advocates seems to want it both ways, deregulated-regulations to protect the saps.

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5 hours ago, blues deville said:

$80 for a checked bag is excessive however you need to know the difference between low cost/ultra low cost or whatever Swoop calls themselves and a low fare airline. 

We flew Ryanair BCN-IBZ last year and the 25 min flight air fare was reasonable. Include better seating, priority boarding and extra baggage it adds up. I was also pre-warned to produce our own printed boarding passes or pay €50 for each one they printed. 

You’re right but they don’t have the AIF, Nav Fees etc that makes our fares in Canada unreasonably less affordable. I flew Norwegian for a 45 min flight for 1/2 what it costs in Canada to go from YYC-YLW  including a checked bag.

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4 hours ago, conehead said:

I think Lukacs has a good point.  The rules are clear:

“The Canada Transportation Act requires domestic airlines to offer a basic fare for travel within the country that has no restrictions with "reasonable baggage."

So, the baggage should be included in the base fare.

Would reasonable baggage not include the personal items you're allowed to carry onboard for free? 

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Flair’s been doing the same thing for a long time. Wonder where Gabor was hiding before now? 🤔

Edited by J.O.

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Interesting article, it’s generating a lot of free PR for Swoop, and it shows Gabor’s lack of knowledge of what a ULCC is compared to an LCC, and especially his example of a full service airline such as Air Canada.   An  apples to oranges comparison,  and it’s the Federal Government which has been actively encouraging ULCC’s to start up in Canada, and why they changed and raised the foreign ownership rules up to 49% for new ULCC’s.

It’s pretty clear on the website that a checked back is extra and escalates in price if not done online, and that the base fare is only for the seat.  This guy is teaching at university and can’t read that?

 The PR dept at Swoop must be laughing at all the free exposure and hits to the website for zero cost.  It’s really not a complicated fare structure to understand,  and I guess he’s never heard of unbundled fares and only paying for what  you want..... just like any ULCC in the world.

 

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The Canada Transportation Act is a law, an Act of Parliament.  If it states that a base fare must include reasonable luggage (and I haven’t checked if it truly does state this) then why are some airlines not in compliance?  I get that other airlines are doing this around the world, but if our regulations state something, then they should be adhered to.

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53 minutes ago, conehead said:

The Canada Transportation Act is a law, an Act of Parliament.  If it states that a base fare must include reasonable luggage (and I haven’t checked if it truly does state this) then why are some airlines not in compliance?  I get that other airlines are doing this around the world, but if our regulations state something, then they should be adhered to.

Yes, exactly why I made the reference to the federal government now in office,  and you would hope that they had some idea of how the business model of ULCC’s work.   As well we all know that lawyers and judges make a good living interpreting the law,  even if the language does seem clear to some of us when we read them.   Parliament can also change laws, or do it via an order in council, which sidesteps parliament altogether.

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Words are everything.  In the eyes of the law, there is no such thing as a ULCC.  There are only airlines, whether they be low-cost, or legacy, or whatever.

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Swoop has a CTA licence. The application includes a requirement to submit a tariff document that lays out their fare structure. Why would CTA issue a licence to an applicant who hasn’t complied with their rules?

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U.S. airlines score win as Congress drops 'reasonable fee' rules

 

5 Min Read

  • WASHINGTON (Reuters) - The U.S. airline industry scored a win on Saturday as bipartisan congressional legislation dropped plans to mandate “reasonable and proportional” baggage and change fees, but included other new passenger protections.
 
 
Airlines workers check passengers in for flights at the ticket counter at Dulles International Airport in Dulles, Virginia, U.S. September 24, 2017. REUTERS/James Lawler Duggan

After weeks of negotiations, a 1,200-page bill to reauthorize the Federal Aviation Administration (FAA) was unveiled early Saturday that would require the FAA to set minimum dimensions for passenger seats — including legroom and width — and prohibits airlines from involuntarily removing passengers from flights after they’ve cleared the boarding gate.

In April 2017, video went viral on social media of 69-year-old passenger David Dao being dragged from a United Airlines (UAL.O) flight at Chicago’s O’Hare International Airport after he refused to give up his seat to make room for crew members. United apologized and promised not to remove seated passengers to make room for other passengers.

But airlines had heavily lobbied against new rules limiting fees. U.S. airlines revenue from baggage and reservation change fees increased from $5.7 billion in 2010 to $7.5 billion in 2017. Other fees are not reported to regulators.

The compromise bill did not include language adopted by a Senate Committee in 2017 that would have required the reasonable fee rules. It was struck in a compromise unveiled by Senate Commerce Committee Republican chairman John Thune and House Transportation and Infrastructure Committee chairman Bill Shuster, a Republican, along with the top Democrats on the two committees Senator Bill Nelson and Representative Peter DeFazio

Congress is set to vote on the measure next week ahead of a September 30 deadline.

American Airlines Group Inc (AAL.O) became the latest major airline on Thursday to hike checked bag prices by $5 for the first bag to $30, joining Delta Air Lines Inc (DAL.N), United and JetBlue Airways Corp (JBLU.O).

Airlines for America, an airline trade group, has said the fee provision would result in “government-mandated price controls” and should be rejected and the Trump administration also strongly opposed the provision.

The bill also requires the U.S. Transportation Department to set new rules authorizing commercial drone deliveries and gives the Justice Department and Homeland Security Department new authority to disable or destroy drones if they pose a threat to government facilities after the Trump administration warned it did not have the legal authority it needed to address threats.

Under the bill, airlines must refund passengers for services they paid for but did not receive and will enshrine in law a prohibition on passengers making mobile phone calls while in flight or using e-cigarettes.

The bill requires airlines to allow passengers to check strollers if they are traveling with a small child and require regulators to determine if it is unfair or deceptive for airlines to tell passengers “that a flight is delayed or canceled due to weather alone when other factors are involved.”

UAL.ONasdaq
+0.94(+1.07%)
UAL.O
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It also makes it unlawful for any person to place a live animal in an overhead storage compartment, prompted by outrage over the death a dog in March in an overhead compartment of a United flight. It also gives the Transportation Department authority to require airlines to allow pregnant passengers to board earlier.

The bill would also authorize a return of “supersonic” transport with reduced sonic booms, and provides for an additional $1.68 billion in immediate funding for disaster relief in the wake of Hurricane Florence.

It also directs the FAA to establish an Office of Spaceports to provide guidance, support licensing for spaceports, and promote infrastructure improvements for future space travel.

 

The bill also addresses sexual misconduct in aviation by creating a task force to review practices and increases civil penalties for interfering with cabin or flight crew members.

https://www.reuters.com/article/us-usa-airlines/u-s-airlines-score-win-as-congress-drops-reasonable-fee-rules-idUSKCN1M20NO

 

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