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KLM....not so good


blues deville

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My wife just spent some time in AMS....flew KLM from Canada....self check-in, 747 combi.... good flight with friendly cabin crew to AMS....30 minutes early into AMS.

Return flight not so good.

The AMS self-service kiosk said she had to check-in with an agent which was a 45 minute line-up. Told at check-in her online selected aisle seat was now a window seat. Once at boarding lounge she was handed another boarding pass which ended up a middle seat.

She managed to change to an aisle seat once on board. Unfortunately the entire right side of the aircraft had no entertainment system audio except country music. Food was acceptable, crew was friendly....she said there was duct tape holding parts of the lav together......arrived 20 minutes late into YYZ.

She chose KLM over AirTransat to get a better flight and some extra leg room. Price difference about $600 more on KLM....it wasn't worth it.

Does anyone know why AC is not operating direct flights to AMS for the summer?

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Probably 75% of the people flying into AMS are not going to Holland. The local market is small thus KLM were one of the first airlines to depend on onward connection traffic (followed by SQ and others).

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Probably 75% of the people flying into AMS are not going to Holland.  The local market is small thus KLM were one of the first airlines to depend on onward connection traffic (followed by SQ and others).

This is true. Hardly anyone showed up at the baggage area on the flight to AMS as they were travelling onwards.

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