Guest longtimer Posted July 16, 2014 Share Posted July 16, 2014 Air Canada is named the Best Airline in North America at the 2014 World Airline Awards held at Farnborough Airshow WORLD AIRLINE AWARDS Best Airlines in North America http://www.worldairlineawards.com/Awards_2014/namerica.htm 1 Air Canada 2 WestJet 3 Virgin America 4 Delta Air Lines 5 United Airlines 6 Porter Airlines 7 jetBlue Airways 8 Alaska Airlines 9 Southwest Airlines 10 American Eagle Airlines Operating since 1999, the World Airline Survey is held in high esteem for it's clarity of Survey process and rigorously applied rules of complete independence. No outside sponsorship, advertising, payment or external influence is applied to any part of the Survey, making it a most respected global airline passenger study. The survey operated online between August 2013 and May 2014, during which time 18.85 million customer surveys were completed, across a range of survey topics, resulting in the awards for Airline of the Year, together with regional and category Best Airline Awards, across different Survey Form entry options. The Survey covers full-service and low-cost airlines. More than 105 different nationalities participated in the customer satisfaction survey, which covered over 245 airlines, from largest international airlines to smaller domestic carriers. The surveys measure standards across 41 key performance indicators of airline front-line product and service. The survey is based on measuring customer satisfaction for the Passenger Experience, across both Airport and Onboard environments - including check-in to boarding, onboard seat comfort, cabin cleanliness, food, beverages, IFE, staff service and associated travel items. Additional research includes supporting checks amongst a sample of Survey respondents. This research investigates respondent reasons for Best Airline nominations, and prime satisfaction drivers when using an airline. Data weighting is applied to provide nomination equity when evaluating airlines of different size. Data weighting uses passenger numbers for airlines featured in the Survey. Survey responses are screened to identify and monitor ISP / user information and delete duplicate / multiple entries. A poll-breaker programme is used for pattern-checking all survey responses. This identifies nominations that follow similar rating patterns, or duplicate earlier entries. In the 2013-2014 Survey, 1.17 per cent of total responses were ruled ineligible after these checks. No financial payment is made to any survey interviewees, and the cost of the Survey is funded by Skytrax, with no third party sponsorship or financial support. PRODUCT & SERVICE TOPICS RANKED BY SURVEY USERS : GROUND / AIRPORT Airline web site Online Booking Online check-in Airport Ticket Counters Waiting times at Check-in Quality of Check-in service Self Check-in Boarding Procedures Pre-boarding Procedures Friendliness of Ground staff Efficiency of Ground Staff Airline Lounge Product facilities Airline Lounge Staff Service standards Transfer services Arrival services Baggage Delivery ONBOARD : PRODUCT Cabin Seat comfort Cabin Cleanliness Toilet Cleanliness Cabin Lighting / Ambience Cabin Temperatures Cabin Comfort amenities Reading Materials Airline magazine Inflight Entertainment Audio / Movie programming AVOD options Quality of Meals Quantity of Food Meal Choices Selection of Drinks / Pay bar formats ONBOARD : STAFF SERVICE Assistance during Boarding Friendliness of Staff Service Attentiveness / Efficiency Consistency of Service Staff Language skills Meal service efficiency Cabin presence thru Flight PA announcements Assisting families Problem solving Skills Staff Attitudes Staff Grooming NATIONALITIES REPRESENTED IN THE SURVEY INCLUDE: Albania Algeria Angola Argentina Armenia Australia Austria Azerbaijan Bahrain Bangladesh Belgium Brazil Brunei Bulgaria Cambodia Cameroon Canada Chile China Colombia Costa Rica Croatia Cyprus Czech Republic Denmark Ecuador Egypt El Salvador Estonia Ethiopia Finland France Georgia Germany Ghana Greece Hong Kong Hungary Iceland India Indonesia Iran Ireland Israel Italy Jamaica Japan Jordan Kazakstan Kenya Kuwait Latvia Lebanon Libya Lithuania Luxembourg Macau Malawi Malaysia Malta Mauritius Mexico Morocco Mozambique Myanmar Namibia Netherlands New Zealand Nigeria Norway Oman Pakistan Panama Peru Philippines Poland Portugal Puerto Rico Qatar Romania Russia Saudi Arabia Serbia Singapore Slovakia Slovenia South Africa South Korea Spain Sri Lanka Sweden Switzerland Taiwan Tanzania Thailand Trinidad & Tobago Tunisia Turkey Turkmenistan UAE UK Ukraine Uruguay USA Venezuela Vietnam Link to comment Share on other sites More sharing options...
Fido Posted July 16, 2014 Share Posted July 16, 2014 With WestJet all the way up at 2nd place will bean still call it bs? Link to comment Share on other sites More sharing options...
Thebean Posted July 17, 2014 Share Posted July 17, 2014 This is all you need to know about Skytrax:http://www.asa.org.uk/Rulings/Adjudications/2012/11/Skytrax-Research/SHP_ADJ_196416.aspx#.U8dlDWK9KSM Link to comment Share on other sites More sharing options...
props2you Posted July 18, 2014 Share Posted July 18, 2014 Which Air Canada is that? AC Mainline with a 767/A210/330/T7 and E-jet fleet with AVOD and good seat pitch? Or AC Mainline with horribly cramped high-density T7's? Or Air Canada Rouge ('nuff said )? or Air Canada Jazz or Air Canada Skyregional...Horribly inconsistent product, mudddled brand image. Link to comment Share on other sites More sharing options...
HST Posted July 18, 2014 Share Posted July 18, 2014 Have you flown on US carriers? In North American, the Canadian product, with the exception of price, is mostly superior IMO. Link to comment Share on other sites More sharing options...
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