Great AC service YYZ-BDA Nov. 1 until arriving at baggage claim. 11 guys on our annual golf trip and only 2 sets of clubs and their bags arrive. BDA staff were pleasant enough but used computer print out paper to hand collect data. The BDA staff hadn’t any answers except call the 1800 “we don’t give a sh!t” number and sit on hold for 1:30 mins only to be connected to a data collector. No communication from AC during our entire stay.
Our luggage/clubs were sent on the day of our departure (yyz-bda) then turned around and sent back for collection in YYZ.
An AC friend put us onto the Service Plus program to recoup expenses but the “get back to you in 2 business days” has been 8 days and counting. Filed general claim via Accc-prod.microsoftcrmportals.com as well as consulting airpassengerrights.ca.
It was a great trip despite the set back but AC failed miserably in the communication department.
It’s been 20 years since I’ve operated there, incidentally on the A320, but is there a load issue of fuel versus bags on the A320 into BDA? I ask because we ran into more than a few AC customers with sports equipment and baggage woes (including Canadian rugby team) while there.