Kip Powick Posted December 31, 2004 Share Posted December 31, 2004 Called the toll free AC Central Baggage number this afternoon as my elderly neighbour had a baggage problem upon her return from YVR. Was on hold 2 hours, 47 minutes, 16 seconds, (yes, my computer has a stop-watch program) before an individual answered my call. The answering individual had such a poor grasp of the English language that I gave up trying to explain the problem to him. Has Central Baggage moved offshore as well??? Strong "snot-gram" sent to AC. Fly Westjet Link to comment Share on other sites More sharing options...
beaverboy Posted December 31, 2004 Share Posted December 31, 2004 Fly Westjet Amen to that Link to comment Share on other sites More sharing options...
deicer Posted December 31, 2004 Share Posted December 31, 2004 Kip You were enjoying the warm weather down south when they announced that the baggage tracing function was sent to India. Remember that cartoon I sent you about Santa? It's happening to AC... Iceman Link to comment Share on other sites More sharing options...
wizard Posted December 31, 2004 Share Posted December 31, 2004 Called the toll free AC Central Baggage number this afternoon as my elderly neighbour had a baggage problem upon her return from YVR. Was on hold 2 hours, 47 minutes, 16 seconds, (yes, my computer has a stop-watch program) before an individual answered my call. The answering individual had such a poor grasp of the English language that I gave up trying to explain the problem to him. Has Central Baggage moved offshore as well??? Strong "snot-gram" sent to AC. Fly Westjet Hey Kip who do you work for the Toronto star ? Please give it a rest do you always have baggage problems if it's not over the kgs with Westjet it's poor service and a long time on the phone with AC who's next Jetsgo or Canjet. Just relax and have a beer ok. Link to comment Share on other sites More sharing options...
Kip Powick Posted December 31, 2004 Author Share Posted December 31, 2004 WIZARD posted.... Hey Kip who do you work for the Toronto star ? Please give it a rest do you always have baggage problems if it's not over the kgs with Westjet it's poor service and a long time on the phone with AC who's next Jetsgo or Canjet. Just relax and have a beer ok Perhaps you should re-read the initial post. I was calling on behalf of an AC customer...PS I don't work for any paper and I'm sure you know I used to work for AC. Have a Happy New Year. Link to comment Share on other sites More sharing options...
.70 mach Posted January 1, 2005 Share Posted January 1, 2005 Kip, My parents booked a flight with WestJet to LA and then drove to Palm Springs. Unfortunately my fathers golf clubs never made an appearance during his vacation which caused a 56 year old golf fanatic some grief. But the worst part he felt was dealing with the customer service person who said "as soon as we find them you'll have them sent directly to you." Well he didn't lie, they were sent to the Marriott Desert Springs Resort one week after he arrived back home. My father then had them put on a greyhound bus the next day and paid the fee out of his pocket. Overall he was frustrated not with the flight but with an overall feeling of a situation being handled in a very amateur way. My point is, s#*t happens to all of us. Link to comment Share on other sites More sharing options...
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