Air Canada System Operations

[Guest acj]

Air Canada System Operations Temporarily Suspended Due Primary and Secondary Power Failure

MONTREAL, Aug. 15 /CNW Telbec/ - Air Canada operations remain temporarily

suspended following the failure of primary and secondary power systems at its

System Operations Control Centre in Mississauga, Ontario. The airline had

resumed operations earlier this morning and had operated a number of flights

prior to the secondary system shut-down at 7:00 a.m. Air Canada Jazz and ZIP

flights were unaffected. The airline expects to resume operations at mid-day.

Until further notice, customers on flights affected by the blackout are

requested not to present themselves at the airport without a confirmed

reservation on an alternate flight.

This second interruption to operations within 24 hours will result in

further flight delays and cancellations throughout the airline's worldwide

network as operations resume following the electrical outage.

All customers are advised to check on the status of their flight prior to

leaving for the airport by consulting "Flight Status" on the Air Canada

website at aircanada.com or calling Air Canada's toll free number for flight

status information at 1-888-422-7533.

To facilitate rebooking customers on affected flights, Air Canada is

waiving change fees for customers with restricted tickets.

Customers who made their original reservation through a travel agent

should return to the agent for rebooking rather than presenting themselves at

the airport. Customers who booked directly with Air Canada and wish to rebook

are requested to call Air Canada reservations at 1-888-247-2262; TTY:

1-800-361-8071. As call centres have also been affected by the power outage,

customers should expect long call wait times due to increased call volumes and

reduced capacity.

Air Canada will provide customers with further updates on the status of

operations for the day.

[Guest M. McRae]

Attention News Editors:

Air Canada Jazz Continues Full Operation

HALIFAX, Aug. 15 /CNW Telbec/ - With a return of electricity today to

Toronto, Ottawa and cities in the northeastern United States, Air Canada Jazz

is operating its full schedule in Canada and the U.S. Jazz's Systems

Operations Control Centre is located in Halifax and is unaffected by the

current power failures at Air Canada's System Operations Control Centre in

Ontario.

As part of the Air Canada network, Jazz flights are numbered using Air

Canada codes. Jazz operates all "AC" flights numbered between 7650 and 8299.

Flights within Jazz's numbering range returned to full operation at start-

up this morning. Passengers may experience some flight delays and

cancellations as back-up congestion from yesterday's electrical outage is

cleared. For this reason, all passengers are still advised to check on the

status of their Jazz flight and any connecting flights prior to leaving for

the airport, either by consulting "Flight Status" on the Air Canada website at

aircanada.com or by calling toll-free to 1-888-422-7533.

Air Canada Jazz is Canada's second largest airline operating a fleet of

over 90 aircraft including Dash 8, Bombardier CRJ and British Aerospace 146

aircraft throughout Canada and the United States.

-30-

For further information: Air Canada Jazz Media, Debra Williams (London,

ON), (519) 659-5696, Tamar Sivucha (Halifax, NS), (902) 873-5054 or Rachid

Ziam (Quebec, QB), (418) 877-7624

[Guest Panama Jack]

Hmmm. Maybe they should relocate Air Canada to Halifax also?

[Guest ah crap]

Bite your tongue

[handyman]

Maybe they should have a contingency plan.

[Guest PortTack]

Jazz SOC could back up Mainline SOC and Mainline should back up Jazz. Respect both contracts but for IROPS this would be a good plan....my idea.