Seoul-Incheon World First ACI Level Four Airport on Customer Experience

[In The News]

MIAMI – Seoul-Incheon International Airport (ICN) earns Airport Customer Experience Accreditation level four, the first to reach this new level. The scheme was launched by ACI in 2019 and, since then, 45 airports worldwide joined the program to improve their customer experience management, particularly when confronted with the ongoing COVID-19 crisis and the preparation for […]

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