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anonymous

"trip from hell"

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I still don't understand for the life of me why airlines cannot be forthright and honest with passengers.

A simple "One of out flight attendants was injured and as such the flight will need  to be cancelled or delayed until we can get a replacement crew member.  Sorry for the inconvenience. Here is some food and a hotel.  We will let you know when we can get alternate arrangements for travel."  Simple.

Now of course they "could" have operated the flight and only re accommodated 5 of the passengers and still been legal to fly would they not.  Is crew compliment not based on passenger count to be "legal"

 

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50:1 seating

40:1 passengers

I'm not sure the exact regulation wording, but I don't think you can switch back and forth between them on a sequence of flights. 

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Does Swoop really have a policy of never, ever, booking pax who have suffered disruptions on other airlines no matter what?  If so, what a weird way to operate.  

Fares out of CUN are often low, even if bought on the day of travel.  There aren't many alternatives to YHM, but there must be options to YYZ or BUF on other carriers (starting with Swoop's parent?) that would suit some of the affected "guests".  Covering the cost of several days of accommodation and meals for people can't be cheap.  

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12 hours ago, FA@AC said:

Does Swoop really have a policy of never, ever, booking pax who have suffered disruptions on other airlines no matter what?  If so, what a weird way to operate.  

Fares out of CUN are often low, even if bought on the day of travel.  There aren't many alternatives to YHM, but there must be options to YYZ or BUF on other carriers (starting with Swoop's parent?) that would suit some of the affected "guests".  Covering the cost of several days of accommodation and meals for people can't be cheap.  

The new rules force them to.  I guess they didn't get the memo.

 

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11 hours ago, boestar said:

The new rules force them to.  I guess they didn't get the memo.

 

Swoop applies a fix. 😀

Swoop Airlines introduces $2.56 surcharge to offset cost of new passenger rights rules

News provided by Global News – link to full story, video and updates

BY KERRI BREEN GLOBAL NEWSPosted January 16, 2020 4:38 pm

Swoop Airlines Boeing 737 on display during their media event, Tuesday, June 19, 2018 at John C. Munro International Airport in Hamilton, Ont.  Swoop Airlines Boeing 737 on display during their media event, Tuesday, June 19, 2018 at John C. Munro International Airport in Hamilton, Ont. THE CANADIAN PRESS/Tara Walton

Swoop airlines is charging a new $2.56 fee on every flight to offset the cost of new federal regulations intended to protect air passengers.

In a statement, the airline said the Passenger Protection Regulation (APPR) Surcharge was introduced to maintain Swoop’s ability to provide “unbundled, ultra-low fares.”

The airline says the fee was introduced on Jan. 9.

“The surcharge provides compensation funds for travellers experiencing irregular operations that are within the airline’s control and not related to safety under the APPR,” a spokesman said.

Gábor Lukács, an air passenger rights advocate, said the airline is trying to send a political message with regards to the new federal rules.

“Swoop could have simply raised its fares without identifying the increase as an APPR surcharge. But for some reason, Swoop wants to publicly declare that it is passing on the costs to passengers.”

The second phase of the new air passengers’ rights protections took effect last month.

The regulations set compensation standards for passengers who face delays and outlines where children can be seated on planes.

If flight cancellations or delays are within the airline’s control and not related to safety, the airline will be required to compensate inconvenienced passengers. Delays resulting from weather or mechanical issues are exempted.

The amount a passenger will be compensated is based on the length of the delay the passenger endured before they reached their destination, and it depends on whether the flight in question was on a large or small airline.

raw_3pib_air_passenger_protection1.png?w

In mid-July, regulators enacted the first phase, which focused primarily on remedying travel mishaps like tarmac delays, lost baggage and overbooking.STORY CONTINUES BELOW ADVERTISEMENT

The office of Transport Minister Marc Garneau says the objective of the rules was to enhance “passenger experience” without undue additional costs for airlines and travellers.

“By taking this balanced approach, we believe that airlines can meet their obligations to passengers with little to no increases in fares,” said spokesperson Amy Butcher. “Swoop is a private corporation and we don’t … have jurisdiction over surcharges charged by airlines.”

Swoop said the surcharge amount is consistent with a cost-benefit analysis completed by the Canadian Transportation Agency.

The airline, which is owned by WestJet, began offering flights in 2018.

Swoop flies out of cities including Victoria, Edmonton, Winnipeg, Hamilton, Ont., and Halifax.

–With files from Erica Alini and Hannah Jackson, Global News

© 2020 Global News, a division of Corus Entertainment Inc.

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This is a duplicate from WestJet and Swoop news...that I posted earlier..I guess it belongs over here..😯

 

Whatttttttt ! Nobody saw that coming !!!

Wanna bet fares will increase as well ?? 

JMO......"Guests" will look at that $2.56 and ignore that increase as just a 1/2 cup of Starbucks, ( sorry, this is ULCC so perhaps McD's coffee), and no big deal  because it will be itemized, however, fares are known to fluctuate  so  those increases will be more of a concern to the travelers. But what is the reason for the fare increases ??😉 

$2.56 /guest  per ticket is hardly going to cover "one "guest" should Swoop have another boon-dongle such as stated in this thread..

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44 minutes ago, Kip Powick said:

This is a duplicate from WestJet and Swoop news...that I posted earlier..I guess it belongs over here..😯

 

Whatttttttt ! Nobody saw that coming !!!

Wanna bet fares will increase as well ?? 

JMO......"Guests" will look at that $2.56 and ignore that increase as just a 1/2 cup of Starbucks, ( sorry, this is ULCC so perhaps McD's coffee), and no big deal  because it will be itemized, however, fares are known to fluctuate  so  those increases will be more of a concern to the travelers. But what is the reason for the fare increases ??😉 

$2.56 /guest  per ticket is hardly going to cover "one "guest" should Swoop have another boon-dongle such as stated in this thread..

re the 2.56, they are looking at a revenue increase of over 2million $$$ a year.  So the increase will help out their costs but ................................that of course ignores those who would have flown with them but who will not because of their publicized mishandlings. 

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On point though, since Swoop is owned by WestJet, what is preventing WestJet from operating a rescue flight to bring the passengers (guests) back home in a timely manner?  

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Maybe this is WestJet’s strategy. Continually get Swoop into the news for terrible service and nightmare passenger experiences to forever ruin the public’s perception of ULCC’s. If it is it’s masterful and I believe it’s working. Another year or two and nobody but the very bravest of passengers and adrenaline junkies will dare attempt travel via ULCC 😝😋

Edited by Eddy

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20 minutes ago, Eddy said:

Maybe this is WestJet’s strategy. Continually get Swoop into the news for terrible service and nightmare passenger experiences to forever ruin the public’s perception of ULCC’s. If it is it’s masterful and I believe it’s working. Another year or two and nobody but the very bravest of passengers and adrenaline junkies will dare attempt travel via ULCC 😝😋

But of course, an informed public would know who owns Swoop and perhaps then would turn away from any services provided by WestJet, so I don't think your scenario is likely. 

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3 hours ago, Marshall said:

But of course, an informed public would know who owns Swoop and perhaps then would turn away from any services provided by WestJet, so I don't think your scenario is likely. 

Informed public?    😂😂😂😂😂😂  Good one, you're a funny guy!

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7 hours ago, Marshall said:

On point though, since Swoop is owned by WestJet, what is preventing WestJet from operating a rescue flight to bring the passengers (guests) back home in a timely manner?  

It diminishes the WJ brand? The whole strategy is to have the two airlines separate in every way. The luxury of help comes with the price of a ticket - that help isn't covered @ Swoop. That's what insurance is for. 

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13 hours ago, CanadaEH said:

It diminishes the WJ brand? The whole strategy is to have the two airlines separate in every way. The luxury of help comes with the price of a ticket - that help isn't covered @ Swoop. That's what insurance is for. 

It certainly does nothing but diminish the corporate brand.  

Quote

Swoop is a Canadian ultra low-cost carrier (ULCC) owned by WestJet. It was officially announced on September 27, 2017, and began flights on June 20, 2018

 

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You don't usually hear people blaming WestJet for Swoop's issues. The same people that don't buy travel insurance or don't carry their medication on them are the same people that have no idea WestJet owns Swoop. 

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2 hours ago, CanadaEH said:

You don't usually hear people blaming WestJet for Swoop's issues. The same people that don't buy travel insurance or don't carry their medication on them are the same people that have no idea WestJet owns Swoop. 

Perhaps not, it all depends upon who you are listening to. But their ads clearly show who owns them.

Quote

About Swoop  

Established in 2018, Swoop is Canada's leading ultra-low-cost airline, independently operated as part of the WestJet Group of companies, offering point-to-point scheduled service to 23 seasonal and year-round destinations in Canada, the U.S., Mexico and the Caribbean. Swoop offers completely unbundled products and services, creating the unique opportunity for travellers to control their costs and customize their experience by purchasing only the extras they desire. 

Swoop operates a modern fleet of nine Boeing 737-800 aircraft, equipped with in-seat power and Wi-Fi connectivity. Swoop's mobile app allows travellers to quickly and easily book flights, manage bookings, check-in, view boarding passes, track flights and access Wi-Fi service in-flight. For more details on Swoop, visit FlySwoop.com

  So we now have Swoop that I guess is built to fail / kill other LCC's in Canada. They don't have enought aircraft to back up their operation in case of a mechanical yet are still announcing new services and bottom pricing the market.

Quote

Swoop Launches The Loonie Seat Sale

 
Swoop is Canada's ultra-low fare airline of choice, on a mission to make air travel more affordable and accessible for Canadians. Learn more at www.FlySwoop.com (CNW Group/Swoop)

NEWS PROVIDED BY

Swoop 

Jan 14, 2020, 06:00 ET

The taxes and fees are extra but they're easier to swallow when base fares are only a loonie

CALGARY, Jan. 14, 2020 /CNW/ - Base fares for a dollar? No, this isn't an early April Fool's joke. Today, Swoop, Canada's ultra-low-fare airline, launched The Loonie Seat Sale, offering 100,000 seats for a base fare of just a loonie, before taxes and fees.

With one-way fares from Abbotsford to Hamilton, London, ON, Edmonton or Winnipeg for as little $12 CAD all-in*, Swoop's Loonie Seat Sale emphasizes the airline's commitment to transparency, breaking down the fees and taxes associated with Canadian airfare and giving travellers more visibility into where each dollar of their airfare goes. 

Quote

The ultra-low-fare airline's 10 aircraft allows for flights between Hamilton and St. John's, Moncton and Charlottetown

CALGARY, Jan. 9, 2020 /CNW/ - As part of it's 2020 summer schedule, Swoop, Canada's ultra-low-fare airline and subsidiary of WestJet Airlines Ltd., announced its East Coast network expansion, with flights between Hamilton, Ontario and St. John's, NL; Moncton, NB; and Charlottetown, PEI. The new service will begin in June as Swoop receives its tenth aircraft.

"The growth of our fleet means more opportunities for Canadians as we continue our mission of making air travel simple, affordable and accessible for every traveller," said Steven Greenway, President, Swoop. "Our growth in Eastern Canada is an exciting milestone for Swoop, proving our ability to develop our network domestically, while also adding to our U.S. and international destinations,"

The tenth aircraft means greater opportunities for Canadians to travel throughout North America, increasing the airline's weekly frequencies to popular domestic, U.S. and international destinations.

The new service between John C. Munro Hamilton International Airport and St. John's, Moncton and Charlottetown will run from June through October 2020, serving those travellers looking to experience Canada's exceptional East Coast.

"This announcement by Swoop is very exciting as these new routes into the Maritimes will allow customers from Hamilton to explore even more destinations from coast to coast within Canada," said Cathie Puckering, President & CEO, John C. Munro Hamilton International Airport. "These new services will offer a wonderful opportunity to experience the beauty of Atlantic Canada and are a fantastic complement to the current Swoop schedule in Hamilton which includes destinations in Canada, the U.S., Mexico and the Caribbean."

Details of Swoop's new service to Atlantic Canada:

 

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Welcome to 2020.  All airline ills can be left to...."It's Boeings Fault"

 

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