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Marshall

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Scheduled maintenance yes, breakdowns no compensation. 

  • Situations within airline control are any situations not covered by the two categories below.For example, they include commercial overbooking; scheduled maintenance of an aircraft that is necessary to comply with legal requirements; or mechanical malfunction of the aircraft identified during scheduled maintenance.

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That would normally affect the first flight of the day.  A Hydraulic system failure on turn for example would be within the airlines control and require restitution as this was no "scheduled" maintenance activity.

We fight these daily 

 

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4 hours ago, boestar said:

That would normally affect the first flight of the day.  A Hydraulic system failure on turn for example would be within the airlines control and require restitution as this was no "scheduled" maintenance activity.

We fight these daily 

 

I beg to differ.  To use your example, a hydraulic failure on a turn is a mechanical fault that is beyond the airline control, and as such, will not be subject to restitution to the passengers.

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I get that that is the way you see it but in reality it is within the control of the airline.  that is why we pay hotels and meals for delays caused by mechanicals.  Always have always will.

 

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Family kicked off plane because daughter threw up before takeoff forced to cancel vacation

Sean Davidson

Sean DavidsonMulti-Platform Writer, CTV News Toronto

@SeanDavidson_ Contact

Published Thursday, January 2, 2020 1:34PM ESTLast Updated Thursday, January 2, 2020 3:54PM EST
 
 
An Ontario family who said they were kicked off a plane because one of their daughters threw up before take-off is furious with the airline.

TORONTO -- An Ontario family who said they were kicked off a plane because one of their daughters threw up before takeoff is furious with the airline who then demanded they pay thousands of dollars to rebook their trip.

Newmarket father Patrick Gerard, his wife Ashli Gerard and their three-year-old twin daughters had booked a trip to British Columbia to visit family and friends over Christmas and New Year's. They were supposed to fly with Swoop Airlines from John C. Munro Hamilton International Airport to Abbotsford on Dec. 22 at 7 a.m.

The family-of-four spent the night in a Hamilton hotel before their flight and drove to the airport early in the morning.

Swoop

"We got to the airport and everything was normal. As soon as we got on the plane, one of my twin daughters threw up," Gerard told CTV News Toronto on Thursday. "A flight attendant saw it, came over and said ‘Don’t worry about it’ and he helped us clean up."

"She was fine again, smiling, laughing – it was the twins first time flying. Then another flight attendant came up and told us the flight was being held because of us."

Gerard said he was told the flight attendants were deciding whether it was safe for his daughter to fly. 

Plane

"The flight attendant talked to the pilot and then came back and said 'I'm sorry but all four of you have to get off the plane.'"

"I didn’t want to be one of those people who put up a fight on a plane, so we agreed. They escorted us to the door of the plane. The girls were freaking out. It’s dark, cold and the engines are incredibly loud."

Gerard said when they got off the plane a baggage handler told him to follow the white line on the pavement back into the terminal. 

"We were left to figure it out on our own," Gerard said. "The ticket agent had no clue what to do next. They gave us a phone number to call because they couldn't rebook us at the gate."

Swoop

Gerard said the phone number they were given was an Alberta number and because it was so early the office was not yet open. They were left waiting in the terminal until the phone lines opened a couple hours later.

"They said they would refund my one daughter who was sick and my wife one-way. They said me and my other daughter didn’t have to get off the plane."

Gerard said after he argued with staff, they agreed to fully refund all four tickets but only if they rebooked for the next morning and paid the fare difference – which came out to $2,500.

"That's a lot of money for us. Part of me just wanted get there but the practical side knew we couldn’t afford this. So we said no."

But when Gerard told the airline they couldn’t afford to rebook, he said the agent told them they could now only refund his daughter’s one-way ticket.

"How did it go from two people, to all four, and now to one? We put up a stink. My daughter is a minor, legally she can’t get off the plane by herself."

After another hour of arguing over the phone, Gerard said the airline agreed to refund two tickets but only one-way. 

"We were pretty bummed coming home,” Gerard said. “Our whole Christmas was screwed. We are still supposed to be out there."

After returning home, Gerard and his wife took their frustration online and posted a video to Facebook detailing their experience.

Family

On Christmas Eve, the airline contacted them and said they would refund two round trip tickets and two one-way tickets. 

Exhausted by the ordeal, they agreed but are still angry to be out nearly $1,000 in costs for the other two tickets and baggage fees. 

"I'm angry and disappointed. The fact Swoop did next to nothing to help us out, especially this time of year when generosity is more flowing. We were abandoned and they did nothing to help us."

"My daughter was completely fine, I think she was just nervous. She is three years old. She was excited and nervous about flying."

Swoop

"It's not so much the money, even if they have a right to take us off the flight, the handling of the situation afterwards was poor. The experience was awful," Gerard said.

Gerard said the family missed out on visiting relatives and friends but is hoping to book a trip out west during March break.

In a brief statement to CTV News Toronto, Swoop Airlines said they had contacted the family to address their concerns. 

Airline passengers advocate says Swoop on 'shaky ground'

Airline passengers advocate Dr. Gabor Lukacs said he believes Swoop Airlines didn't have the right to remove the Gerard family from the airplane.

"What happened is wrong in several ways. It is wrong because I don’t think the removal of the passengers was justified," Lukacs told CTV News Toronto on Thursday. 

"Just because a three-year-old throws up doesn't mean they are seriously ill. There is no rule if you throw up you are off the flight. So I think Swoop is on shaky ground here."

"It is wrong also because if they chose to remove the passengers for medical issues, Swoop was required by their own contract to refund the entire airfare to the passengers."

Dr. Gabor Lukacs

"That's the bare minimum they should have done."

Lukacs recommends the Gerard family takes Swoop Airlines to small claims court in Ontario and fight for compensation. 

"I would get Swoop to come and defend the case. They would have to explain why they did it and ultimately why on earth they aren’t paying back the money," he said. 

"We all understand you don’t want to take a sick child on board but that doesn’t mean the airline can boot them off."

"It was basically a knee-jerk reaction to deal with things." 

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Once again;  I don’t know why anyone would buy tickets on this airline. (yes, I do know, people will search for THE cheapest fare. And you get what you pay for.)

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Get what you pay for.  Swoop won’t be around forever as people realize what a crappy product it is and with any sort of planning you can pay almost the same on AC/WS.  Plus I wonder if Onex will keep it once Flairs dies.

The only “value“ is Swoop flying non-stop in markets the big two don’t.  But everyone I talked to said their Swoop flights were delayed (I’ve done one and it was 2.5 hrs late). So what do you really save?

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So in one thread.....an a/c blows a hydraulic line... it's the airline's fault.  Everybody gets compensated. 

 The same company......a flight attendant over reacts....a young family is removed against their will ,for  no reason.  They are told to F___ Off.

 What has become of us. We should all be ashamed to work in this industry 

 

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48 minutes ago, Tango Foxtrot said:

So in one thread.....an a/c blows a hydraulic line... it's the airline's fault.  Everybody gets compensated. 

 The same company......a flight attendant over reacts....a young family is removed against their will ,for  no reason.  They are told to F___ Off.

 What has become of us. We should all be ashamed to work in this industry 

 

I would live to hear the other side of the matter.  Years working in a customer service environment and then into Goverment Affairs, taught me there are always 2 or 3 stories 
+ the real story.

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1 hour ago, 330Heavy said:

So they're form Newmarket.  Passed YYZ spent a night in a hotel to get on Swoop.  Just how cheap are they to justify the costs and time?

Perhaps just an average "middle Class" wage earner (the ones that Justin is looking after). 😀

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Wouldn't you know it. Video of two happy kids sitting quietly in their seats, excited to go see Granny, about to get kicked off a flight,  on the national news!

 Well done!  A proud moment!  

 My congratulations to the crew on a job well done!  

 Management should also be congratulated for their exceptional handling of the aftermath!  🙂👍

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18 hours ago, Marshall said:

I would live to hear the other side of the matter.

 

I got a call from customer relations and after hearing what the **bleep** had written I said "Pay him for his creative writing skills".

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FLYHT Awarded SatCom Contract from WestJet

Provided by FLYHT Aerospace Solutions Ltd./Globe Newswire

518781.jpg

CALGARY, Alberta, Jan. 16, 2020 (GLOBE NEWSWIRE) — FLYHT Aerospace Solutions Ltd. (TSX-V: FLY) (OTCQX: FLYLF) (the “Company” or “FLYHT”) has secured a US$6.2 million contract with WestJet to install FLYHT’s Automated Flight Information Reporting System (AFIRS™).

westjet.png?w=1024

Under the terms of the five year agreement, FLYHT will provide WestJet with AFIRS units to support satellite communications (Satcom) as well as Satcom Air Traffic Control (ATC) data safety services, FANS datalink (allowing pilots and ATC to communicate directly, using digital text transmissions), and voice capabilities. WestJet will use AFIRS on its entire Boeing 737 fleet. As a result, AFIRS will be installed on more than 160 aircraft at WestJet.

fleet-737-ng-1152x395.jpg

“WestJet is on its way to becoming a global network airline and adding them to our growing customer base is a milestone for FLYHT,” says Derek Taylor, Sales Director at FLYHT. “With each new customer, we gain an additional proof point that validates the efficacy of our solutions. We look forward to providing WestJet with upgraded Satcom capabilities and leveraging this contract to generate additive benefits for both FLYHT and WestJet.”

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Shouldn't this be: 1) Illegal, and 2) enough to let passengers know that they are stupid enough to be paying their own compensation?

https://globalnews.ca/news/6421608/swoop-airlines-passenger-rights/

Swoop Airlines introduces $2.56 surcharge to offset cost of new passenger rights rules

Swoop airlines is charging a new $2.56 fee on every flight to offset the cost of new federal regulations intended to protect air passengers.

In a statement, the airline said the Passenger Protection Regulation (APPR) Surcharge was introduced to maintain Swoop’s ability to provide “unbundled, ultra-low fares.”

The airline says the fee was introduced on Jan. 9.

“The surcharge provides compensation funds for travellers experiencing irregular operations that are within the airline’s control and not related to safety under the APPR,” a spokesman said.

Gábor Lukács, an air passenger rights advocate, said the airline is trying to send a political message with regards to the new federal rules.

“Swoop could have simply raised its fares without identifying the increase as an APPR surcharge. But for some reason, Swoop wants to publicly declare that it is passing on the costs to passengers.”

The second phase of the new air passengers’ rights protections took effect last month.

The regulations set compensation standards for passengers who face delays and outlines where children can be seated on planes.

If flight cancellations or delays are within the airline’s control and not related to safety, the airline will be required to compensate inconvenienced passengers. Delays resulting from weather or mechanical issues are exempted.

The amount a passenger will be compensated is based on the length of the delay the passenger endured before they reached their destination, and it depends on whether the flight in question was on a large or small airline.

In mid-July, regulators enacted the first phase, which focused primarily on remedying travel mishaps like tarmac delays, lost baggage and overbooking.

Story continues below advertisement

The office of Transport Minister Marc Garneau says the objective of the rules was to enhance “passenger experience” without undue additional costs for airlines and travellers.

“By taking this balanced approach, we believe that airlines can meet their obligations to passengers with little to no increases in fares,” said spokesperson Amy Butcher. “Swoop is a private corporation and we don’t … have jurisdiction over surcharges charged by airlines.”

Swoop said the surcharge amount is consistent with a cost-benefit analysis completed by the Canadian Transportation Agency.

The airline, which is owned by WestJet, began offering flights in 2018.

Swoop flies out of cities including Victoria, Edmonton, Winnipeg, Hamilton, Ont., and Halifax.

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Whatttttttt ! Nobody saw that coming !!!

Wanna bet fares will increase as well ?? 

JMO......"Guests" will look at that $2.56 and ignore that increase as just a 1/2 cup of Starbucks, ( sorry, this is ULCC so perhaps McD's coffee), and no big deal  because it will be itemized, however, fares are known to fluctuate  so  those increases will be more of a concern to the travelers. But what is the reason for the fare increases ??😉 

$2.56 /guest  per ticket is hardly going to cover "one "guest" should Swoop have another boon-dongle such as stated in this thread..

Edited by Kip Powick
speling

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WestJet strengthens Atlantic gateway with new Halifax-Manchester service

Provided by Westjet, an Alberta Partnership/CNW

Airline announces additional route connecting Eastern Canada to the United Kingdom

CALGARY, Jan. 17, 2020 /CNW/ – Today, WestJet is forging another connection across the Atlantic into the United Kingdom with the announcement of new non-stop service between Halifax, N.S., and Manchester U.K. beginning June 5, 2020. This summer, WestJet will operate more than 300 seasonal departures from Halifax to London (Gatwick) and Glasgow, Scotland.

WestJet strengthens Atlantic gateway with new Halifax-Manchester service (CNW Group/WESTJET, an Alberta Partnership) WestJet strengthens Atlantic gateway with new Halifax-Manchester service (CNW Group/WESTJET, an Alberta Partnership) WestJet’s seasonal service between Halifax Stanfield (YHZ) and Manchester Airport (MAN) will operate four-times weekly on the airline’s Boeing 737-700. (CNW Group/WESTJET, an Alberta Partnership) WestJet’s seasonal service between Halifax Stanfield (YHZ) and Manchester Airport (MAN) will operate four-times weekly on the airline’s Boeing 737-700. (CNW Group/WESTJET, an Alberta Partnership)

“WestJet is continuing to invest in our Atlantic gateway, connecting Nova Scotia to the world and the world to Nova Scotia in new ways,” said Charles Duncan, WestJet Chief Strategy Officer. “The U.K. is Nova Scotia’s largest in-bound tourism market and our newest investment connects the province to new sources of tourists.”

“WestJet’s addition of another European connection strengthens the Atlantic Gateway and will help grow our economy. It will lead to more trade and investment opportunities, as well as help attract more students, immigrants, and visitors to Nova Scotia and the entire Atlantic region,” said Premier Stephen McNeil.

Manchester Airport is considered the global gateway to northern England and offers easy access to and from its historic city centre.  With its evolved industrial heritage, the city is perfect for exploring thanks to its culture, love of football, restaurants and pubs. In addition, WestJet guests will have 16 more destinations to choose from out of Manchester on Virgin Connect, one of the largest regional carriers in Europe.

WestJet’s seasonal service between Halifax Stanfield (YHZ) and Manchester Airport (MAN) will operate four-times weekly on the airline’s Boeing 737-700. Flights are timed for convenient connectivity across WestJet’s network into and out of Halifax.

WestJet has served Halifax since 2003 and has seen 300 per cent growth in flights to and from Halifax Stanfield and now serves 16 cities with an average of 60 daily inbound and outbound flights per day from Halifax.

Details of WestJet’s service between Halifax and Manchester, U.K.:

Route Frequency Departing Arriving Effective
Halifax-
Manchester
Four-times
weekly
10:45 p.m. 8:10 a.m. (+1) June 5, 2020-
October 24,
2020
Manchester-
Halifax
Four-times
weekly
9:45 a.m. 11:52 a.m. June 6, 2020-
October 24,
2020

WestJet is also proud to partner with Discover Halifax and Halifax International Airport Authority on its Stopover Halifax program. The program opens the door for arriving and connecting passengers at Halifax Stanfield to experience more of the city by booking it as a stopover from seven hours to seven days at no additional airfare.

Additional Quotes:
“I applaud WestJet for opening new routes through Halifax to the United Kingdom,” said Kody Blois, Member of Parliament, Kings-Hants. “This new seasonal service will help draw additional tourists to the province and further drive economic growth in the region. Stanfield International Airport itself is a major employer in our local community that will directly benefit from this significant investment by the airline.

“This exciting new direct flight to Manchester will further open the Halifax skies to tourists, business and more than a few soccer fans,” said Mike Savage, Mayor of Halifax Regional Municipality. “Whatever their ultimate travel destination, we welcome visitors arriving from Manchester to take full advantage of their time in Halifax and Nova Scotia.”

“We’re thrilled to add Manchester to a growing list of European cities connected by non-stop service at Halifax Stanfield,” said Joyce Carter, President & CEO, Halifax International Airport Authority. “WestJet continues to be a great partner who supports the development of our East Coast Hub, providing more choice to our passengers. We look forward to welcoming the first visitors on this new service later this year with our unique Maritime hospitality.”

“It’s great to start 2020 with the news that WestJet will be commencing direct services to Manchester Airport from Halifax,” said Julian Carr, Manchester Airport, Aviation Director. “We are delighted to have another North American route in our portfolio, giving our 29.5 million annual passengers more choice and connectivity to get across the Atlantic and beyond. Not only will this route provide the North of England direct access to a great city like Halifax, but the service will also open a host of other Canadian cities which we don’t currently serve. It’s another clear indication of the role we play in connecting the northern powerhouse to key international hubs.”

“We are thrilled with the addition of the new route from Halifax to Manchester which will make it even easier for travellers to explore the North of England and beyond,” said Paul Gauger, Senior Vice President The Americas, VisitBritain, the national tourism agency for Britain. “We hope that the new flights, along with our message of welcome and great value, inspires even more visitors from Canada to book a trip to Britain right now.”

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Megan flew on WestJet to a Canadian Hamlet (according to this story), the Hamlet was of course Victoria.

HEIRMILES 

Meghan Markle ‘sneaked’ back to Canadian mansion on £134 budget flight

  • Aletha Adu
  • 12 Jan 2020, 9:30
  • Updated: 12 Jan 2020, 9:58
 
 
Play Video
 
  •  
  •  

MEGHAN Markle was apparently sneaked back to her Vancouver Island mansion on a £134 budget flight.

The Duchess of Sussex, 38, fled the UK in the wake of her and Prince Harry's bombshell announcement to quit as royals, which they released days after returning from Canada.

Meghan Markle jetted back to Canada on a budget £134 flight
7
Meghan Markle jetted back to Canada on a budget £134 flightCredit: James Whatling

Meghan skipped Kate Middleton's 38th birthday celebrations preferring to return to her £11million mansion.

It was here the couple told close friends they were trialling a six-week holiday there over Christmas and New Year which was deemed highly successful.

She arrived in Vancouver late Thursday, and then took a connecting flight to a nearby hamlet where she and Harry had previously enjoyed a lengthy vacation in November.

Markle managed to hide from publicity when she used the Canadian WestJet airline, as the press assumed she was coming on a private jet.

 

Her budget flight could have won the hearts of eco fans who have criticised her and Harry for their carbon footprint.

Harry is expected to fly back to Canada after an event next Thursday, and when he eventually returns to Britain it will be the Sussexes’ fifth transatlantic trip in two months.

Depending on the flights, they may have cost up to £250,000 and emitted more than 200 tons of carbon dioxide.

She has no official UK engagements anytime soon and no rumoured return flight, so she is believed to be staying in North America for some time.

 

 

Now she awaits news of her future from Harry's crisis talks with The Queen and Prince Charles.

Harry and Meghan's two dogs stayed in North America after flying out with them for their Christmas break – in another clue that the break could be permanent.

Harry has a “packed” diary next week including an official engagement at Buckingham Palace on Thursday – which could be his last as a working royal, the Daily Mail reports.

HOLIDAY HOME

Despite numerous media requests, the couple refused to say if they paid for their six-week stay or even confirm who the property belongs to.

Neighbours say the sprawling mansion where they stayed is owned by a Russian billionaire, but his name is not on any public paperwork.

One local, who did not wish to be named, told The Sun: “I was very surprised to hear they were staying there because it’s always been a mystery about who actually owns it.

"It doesn’t seem the sort of place a royal couple would go.”

"The mystery over the property’s ownership is likely to raise concerns over the couple’s acquaintances as they seek “financial independence”.

An estate agent who helped sell it in 2014 said the new owner included a non-disclosure agreement as part of the deal.

Neighbours claim the holiday home is owned by a Russian billionaire
7
Neighbours claim the holiday home is owned by a Russian billionaireCredit: Goff Photos
Harry and Meghan refused to reveal information of the owner or if they paid to stay in the Canadian mansion
7
Harry and Meghan refused to reveal information of the owner or if they paid to stay in the Canadian mansionCredit: Goff Photos
The Mille Fleurs home would have cost more than £100,000 rent
7
The Mille Fleurs home would have cost more than £100,000 rentCredit: Goff Photos

BLENDING IN

Their new Canadian neighbours told us previously, they seemed "just like regular guys" who "went to the Fickle FIg farm shop and stopped for coffee just like everyone else".

While they were on holiday last month, Harry put on a fake Canadian accent and covered his face while in a Vancouver shop - leaving a mistaken worker thinking he was Prince Andrew.

He was browsing the shelves of Lilaberry in Sidney last month.

Shopkeeper Chris Stephen realised the 35-year-old was a member of the Royal Family, but didn't quite get the name right.

She said: "I gave them a demo of this scarf and as I took it off he said, 'is that real fur?' And I said, 'no, it's not real, I wouldn't be carrying real fur.

"I'm looking in these lovely blue eyes with the ginger eyebrows.

"That's when I said 'has anyone ever told you you look like' - and I was thinking of him, but it came out as Prince Andrew."

https://www.thesun.co.uk/news/10720885/meghan-markle-sneaked-back-to-canadian-mansion-on-134-budget-flight/

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Beautiful plane in any colour

 

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