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51 minutes ago, MD2 said:

Another system, another problem. Seems like just yesterday the topic was all about

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Customers first noted the issue on Twitter around 11 a.m. ET.

 

YYC #westjet computers down. Long check-in line up - wow! #YYC allow extra time!

 

and certain 767 (ex QF) operations and the stranding of many "guests" (passengers ). ?  Just goes to show, there are no perfect airlines and def. no perfect systems. 

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16 hours ago, Marshall said:

Another system, another problem. Seems like just yesterday the topic was all about

and certain 767 (ex QF) operations and the stranding of many "guests" (passengers ). ?  Just goes to show, there are no perfect airlines and def. no perfect systems. 

But hold on now, I thought this Air Canada problem was much bigger than just one airport check in line-up or few people not getting TV signal. Even astronaut made minister weighed in! Plus if one is neutral is reporting the news, one would report all of it, good and bad!  ? 

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Just now, MD2 said:

But hold on now, I thought this Air Canada problem was much bigger than just one airport check in line-up or few people not getting TV signal. Even astronaut made minister weighed in! Plus if one is neutral is reporting the news, one would report all of it, good and bad!  ? 

I agree and I await your start. Remember though when responding to a post about airlines problems one should not reduce the impact to one airport check in line-up or a few people getting TV signal but I guess your memory is not long enough and you don't remember the hundreds of passengers stranded in Hawaii as but one example of the 767 problems.

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16 minutes ago, MD2 said:

All correct, but there is such a thing as story of the day! You do good work, just selective sometimes, like CNN!! Nice week-end.

Whats a week end?   I think I knew what that was before retirement but .......... ?  Enjoy yours

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Kia Ora Auckland! Air Canada Inaugurates Seasonal Service From Vancouver Français


NEWS PROVIDED BY

Air Canada 

Dec 13, 2019, 17:17 ET


VANCOUVER and AUCKLAND, New Zealand, Dec. 13, 2019 /CNW Telbec/ - Air Canada's inaugural flight AC51, 787 Dreamliner service which departed last night from Vancouver has arrived in Auckland, marking the carrier's launch of seasonal service between Canada and New Zealand. Flights operate four times weekly until the end of March 2020.

 
 
An Air Canada Boeing 787 Dreamliner. (CNW Group/Air Canada)
An Air Canada Boeing 787 Dreamliner. (CNW Group/Air Canada)
Air Canada’s inaugural flight AC51, 787 Dreamliner service which departed last night from Vancouver has arrived in Auckland, marking the carrier’s launch of seasonal service between Canada and New Zealand. (CNW Group/Air Canada)
Air Canada’s inaugural flight AC51, 787 Dreamliner service which departed last night from Vancouver has arrived in Auckland, marking the carrier’s launch of seasonal service between Canada and New Zealand. (CNW Group/Air Canada)

"We are excited to launch our newest South Pacific route to Auckland which offers additional opportunities for North Americans travelling to enjoy New Zealand's summer season, and for New Zealanders travelling for a Canadian winter vacation. Our Auckland flights are timed to conveniently connect at our extensive Vancouver trans-Pacific hub to and from a multitude of non-stop destinations throughout North America including New York-Newark," said Mark Galardo, Vice President, Network Planning at Air Canada.

"We are very excited to welcome this new service from Air Canada which further connects Vancouver to Auckland using the amazing Dreamliner aircraft," said Craig Richmond, President and CEO, Vancouver Airport Authority. "This addition to Air Canada's growing network at Vancouver International Airport will not only open up more business and travel opportunities in Canada and New Zealand, it will also facilitate valuable connecting traffic between the two airports. We appreciate Air Canada's continued commitment to utilizing Vancouver as their trans-Pacific hub."

"We're proud of the contribution this new service will make to growing travel and trade between the two countries. The seamless connections Air Canada provides through its hub in Vancouver will further promote a growing market. In 2018 alone, Canadians choosing to holiday in New Zealand grew by 6.7 percent to 70,000 visitors. Similarly, New Zealand visitor numbers grew by an impressive 12 percent with 34,000 people visiting Canada during the same period," said Scott Tasker, General Manager of Aeronautical Commercial at Auckland Airport.

"Canada is one of New Zealand's closest international partners. The new Air Canada non-stop service between Vancouver and Auckland will contribute to strengthening our close connections, further increasing our people-to-people links and tourism links," said Amy Tisdall, New Zealand's chargée d'affaires.

"I'm thrilled that Air Canada will be offering direct flights from Auckland to Vancouver. B.C. is a sought-after destination for international visitors, with Vancouver International Airport as the gateway to exploring our beautiful province. And now, with the HSBC Canada Sevens set to take place in Vancouver for another four years, this is the perfect time for rugby fans from around the world to visit B.C. To our friends in New Zealand, we say Kia Ora!" said Lisa Beare, British Columbia's Minister of Tourism, Arts and Culture.

Air Canada's state-of-the-art Boeing 787-8* Dreamliners feature 20 Signature Class lie-flat seats, 21 Premium Economy and 214 Economy Class seats with upgraded in-flight entertainment at every seat throughout the aircraft. All Air Canada flights provide for Aeroplan accumulation and redemption and, for eligible customers, access to priority services, Maple Leaf Lounges and other benefits.

Flight

Departs

Arrives

Days of Week

AC51

Vancouver (YVR) 23:45

Auckland (AKL) 11:05 + 2 days

Mon, Tue, Thur, Sat

AC52

Auckland (AKL) 14:30

Vancouver (YVR) 06:30

Mon, Wed, Thur, Sat

*Air Canada's inaugural flight operated with a Boeing 787-9 exceptionally

Air Canada's Vancouver-Auckland service is the latest of three new international routes the carrier just inaugurated, following Air Canada's launch of the only flights from Montreal-Sao Paulo on Dec. 11 and from Toronto-Quito on Dec. 8.

About Air Canada

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  • 2 weeks later...

Plane diverted to Moncton early on Saturday

alex-2017-e1496427333172.jpg?quality=70&strip=all&w=68&h=68&crop=1
BY ALEXANDER QUON GLOBAL NEWS
Posted December 28, 2019 8:17 am

 Emergency services respond to an emergency landing at the Greater Moncton Roméo LeBlanc International Airport on Dec. 28, 2019. . Courtesy of Wade

 

Emergency crews were forced to respond to an emergency landing at the Greater Moncton Roméo LeBlanc International Airport on Saturday.Julie Pondant, a spokesperson for the airport, told Global News that the Air Canada flight was originally destined for the Magdalen Islands. But it was forced to divert to Moncton at approximately 3 a.m., due to landing gear issues.

 

The plane was able to land safely but units from the Moncton Fire Department, Ambulance New Brunswick and RCMP were on hand just in case.

The airport took in 16 passengers and three crew members from the displaced aircraft.

 

An Update:

Hydraulic issue forces Air Canada flight to divert to Moncton early Saturday

News provided by the Vancouver Sun – link to full story and updates

THE CANADIAN PRESS. December 28, 2019

MONCTON, N.B. — An Air Canada Express flight with 16 passengers on board was forced to make an emergency landing at the Greater Moncton Romeo LeBlanc International Airport early Saturday as a result of an issue with its landing gear.

Flight 8724, operated by Jazz, was enroute from Gaspe in Quebec to the Magdalen Islands when the crew noticed a problem with a hydraulic system.

Teri Udle, a spokeswoman for Jazz, says as a precautionary measure, the flight was diverted to Moncton, N.B., and landed safely without incident.

Udle says the Dash 8 aircraft is equipped with multiple hydraulic systems and passengers were not at risk.

An airport spokeswoman, Julie Pondant, says emergency response crews were on scene when the plane landed around 3 a.m.

Another flight was arranged to take the passengers to their destination later in the day.

This report by The Canadian Press was first published Dec 28, 2019.

 
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Parked Plane Spins around when other Aircraft Clips its Tail in Toronto

News provided by the Independent – link to full story  https://canadianaviationnews.wordpress.com/2019/12/31/parked-plane-spins-around-when-other-aircraft-clips-its-tail-in-toronto/

An Air Canada plane approaches Toronto Pearson Airport (file photo) An Air Canada plane approaches Toronto Pearson Airport (file photo)( Getty )

Both aircraft were unoccupied at the time

The Indepedent Travel Desk, December 31, 2019

A Boeing 777 has clipped the tail of another plane at Toronto airport.

The Air Canada jet, which was being towed at the time, banged the tail of the Airbus A321 aircraft belonging to the same carrier.

 

Video footage shows the 777’s left-hand wing hitting the parked narrow-body jet with enough force to spin the Airbus aircraft around.  Link to story with the video: https://canadianaviationnews.wordpress.com/2019/12/31/parked-plane-spins-around-when-other-aircraft-clips-its-tail-in-toronto/

It’s understood that both aircraft were unoccupied at the time of the incident.

Toronto Pearson International Airport is the Canadian flag carrier’s largest hub. It handles around 50 million passengers a year and is the second-busiest airport in North America after New York JFK.

Both aircraft were damaged due to the contact.  

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and on the subject of weather delays, it is not just the LCCs

Air Canada passengers stuck in plane for hours at Montreal airport — not once, but twice

News provided by CBC News – link to full story and updates

‘We’ve been here for 14 hours,’ said one passenger after family gets on and off plane throughout day

Isaac Olson · CBC News · Posted: Dec 31, 2019

air-canada-delayed.jpeg From waiting in the plane, to waiting in lines, passengers were weary-eyed and exhausted by the end of the ordeal. (Jaela Bernstien/CBC)

Amanda Keslassy says her family spent about five hours on a plane, Monday, but didn’t leave Montreal until Tuesday morning.

“It was hot,” she said. “There was a lot of stress.”

Her Air Canada flight was scheduled to take off for the Dominican Republic at 8:15 a.m., but she and her family were told to disembark three hours after loading. They were handed some food vouchers and told to board again at 2 p.m.

So that’s what they did, but still the plane never took flight.

By 4 p.m., after two more hours of roasting among crying children and grumbling adults, they were told there was a mechanical issue.

“We were sitting in the plane with no air, because the motor wasn’t running,” Keslassy said, noting her disabled mother was among the passengers.

They had to disembark once again. Loading was rescheduled for 5 p.m.

amanda-keslassy.jpg Amanda Keslassy and her daughter described a hot and frustrating wait on the plane that never took off from Montreal’s airport Monday. (CBC)

“When we got at the gate at five, they say the flight is cancelled,” she said. “They say there’s a plane, but no pilot.”

Not knowing what to do, Keslassy waited in a line for two hours to speak with an agent. She was told Montreal residents had to go home, and those from out of town were given a room for the night.

When she arrived at the hotel, she discovered it was fully booked and got little sleep.

On Tuesday morning, Keslassy told CBC Montreal’s Daybreak there was no shuttle bus to get her family to the airport and they had to pay for a taxi out-of-pocket.

At the airport, they were each given $10 to buy breakfast, but that’s the only compensation they’ve seen so far. 

Keslassy’s flight finally left Tuesday morning. Now, she and other passengers have started a petition in hopes of getting compensation and an apology from the airline. 

“The customer service of Air Canada is terrible,” she said.

Family vacation fiasco

Jordan Soppit and his young family woke up early, making sure to get to the airport at 5 a.m. so they wouldn’t miss their flight.

They were looking forward to celebrating the new year on the white sandy beaches of Puerto Plata where they had a rented condo for the week.

Instead, they spent the day waiting. If not on the plane, they were waiting in lines.

“We got on the plane by 8:15. By like 11, they took us off the plane,” Soppit said.

“They gave us a couple $10 vouchers. We waited in line for 20 minutes for the vouchers, then they told us we had to be back on the plane in 10 minutes. We ended up buying bags of chips.”

Later, Soppit’s wife and children waited in line for a hotel room. Then they were stuck in another line for a shuttle.

jordan-soppit.jpg One of Jordan Soppit’s young daughters fell asleep in her mother’s arms, while another rode the luggage cart as the family waited for a shuttle to a nearby hotel. (Jaela Bernstien/CBC)

“We’ve been here for 14 hours,” he said. “We’re supposed to be on vacation.”

A spokesperson for the airline issued a brief statement to CBC News, saying Air Canada Rouge flight 1822 experienced a mechanical issue during takeoff and was subsequently taken out of service for repairs.

All passengers have been rebooked on a new flight for Tuesday morning, the statement says.

The airline did not respond to further questions.

Seeking compensation

Passenger rights activist Gábor Lukács says passengers should begin seeking compensation immediately. The first step, he said, is to contact the airline to seek up to $1,000 under new federal regulations that came into force on Dec. 15.

However, the new air travel rules allow airlines to dodge compensation if the delays were caused by issues out of their control, such as mechanical problems.

European Union regulations for flight delays cover most mechanical issues. Some critics have expressed concern that Canada’s more limited rules mean many passengers will get nothing for their delayed flight as airlines can use mechanical issues as an excuse.

Lukács said he is among those concerned the airline will “weasel out of its obligation to pay monetary compensation to passengers.”

But he said passengers can still lean on the Montreal Convention for help when seeking compensation for money spent in advance on lodging, cruise tickets or anything else.

“I suggest passengers take the airline to small claims court,” said Lukács, founder of the non-profit advocacy group, Air Passenger Rights.

With files from Antoni Nerestant and Jaela Bernstien

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  • 1 month later...

Flight attendant's insensitive remarks not a firing offence: Arbitrator

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On May 14, 2018 JL filed a formal workplace harassment complaint against the grievor regarding his remarks and behaviour towards her on the Toronto-Houston-Toronto flights on April 19, 2018.  Her complaint outlined the following concerns with the grievor’s behaviour:

  •   At some point JL tried to call JD on the airplane interphone but was unable to reach him.  When JD called her back, he told her he was “just playing hard to get”.
  •  The grievor asked JL “Are you made in Canada or in China?”  After JL told him “Canada”, the grievor is alleged to have said that her parents must be from China.
  •   Despite JL telling him that none of her family or relatives were from China, the grievor then went on to say “You must live in Markham.  You must drive a white car with a brand like Benz, BMW, and Audi – All Asians drive those types of cars”.  JL told him she did not fall into those typical stereotypes.
  •   During the provision of service on the flight, the handheld device was accidently placed in the ice bucket.  JL tried to dry off the device, but it would not turn on so she advised JD.  JD commented “You’re Asian, you must have a bag of rice in your lunch bag for us to put the device in”.
  •  When JD and JL were discussing the new Air Canada uniforms, JD expressed that “the new uniform pants are made for Asian men with less of a junk”; that he would need to get the crotch let out otherwise it would “show everything of his”.
  •  JD commented on JL’s appearance asking her if her lips were real.
  •  When doing the water service, JD had reached for cups, and had grazed JL’s breast.  She was not sure if it was intentional or not, but since she had been feeling discomfort with JD before that incident, it exacerbated the situation for her.
  •  JD took all his breaks at the back of the aircraft with JL, and tried continuously to engage in conversations with her although she had tried to show no interest in having conversations with him.  She felt trapped, and since JD seemed to be friends with the pilots, JL did not feel she could voice her discomfort to anyone else on the flights.
  •  JL indicated she had never before experienced such behaviour at work; was made to feel uncomfortable, helpless and trapped.  She did not feel comfortable flying with JD, and hoped not to have to do so again. 

Arbitration Award

 

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  • 3 weeks later...

Determination No. A-2020-33

February 24, 2020
 

APPLICATION by Air Canada also carrying on business as Air Canada rouge and as Air Canada Cargo (Air Canada), on behalf of itself and Air Transat A.T. Inc. carrying on business as Air Transat (Air Transat), pursuant to section 60 of the Canada Transportation Act, S.C., 1996, c. 10, as amended (CTA), and section 8.2 of the Air Transportation Regulations, SOR/88-58, as amended (ATR).

 
Case number: 
20-01486
 

Air Canada, on behalf of itself and Air Transat, has applied to the Canadian Transportation Agency (Agency) for an approval to permit Air Canada to provide its scheduled international service (large aircraft) between Canada and the Dominican Republic, using one aircraft with flight crew provided by Air Transat, beginning on June 4, 2020, to September 30, 2020.

Air Canada is licensed to operate a scheduled international service (large aircraft) in accordance with the Agreement between the Government of Canada and the Government of the Dominican Republic on Air Transport, initialled ad referendum on September 5, 2008.

The Agency has considered the application and the material in support and is satisfied that it meets the requirement of section 8.2 of the ATR.

Accordingly, the Agency, pursuant to paragraph 60(1)(b) of the CTA and section 8.2 of the ATR, approves the use by Air Canada of one aircraft with flight crew provided by Air Transat, and the provision by Air Transat of such aircraft and flight crew to Air Canada, to permit Air Canada to provide its scheduled international service (large aircraft) on licensed routes between Canada and the Dominican Republic, using one aircraft and flight crew provided by Air Transat, beginning on June 4, 2020, to September 30, 2020.

This approval is subject to the following conditions:

  1. Air Canada shall continue to hold the valid licence authority.
  2. Commercial control of the flights shall be maintained by Air Canada. Air Transat shall maintain operational control of the flights and shall receive payment based on the rental of aircraft and crew and not on the basis of the volume of traffic carried or other revenue-sharing formula.
  3. Air Canada and Air Transat shall continue to comply with the insurance requirements set out in subsections 8.2(4), 8.2(5), and 8.2(6) of the ATR.
  4. Air Canada shall continue to comply with the public disclosure requirements set out in section 8.5 of the ATR.
  5. Air Canada and Air Transat shall advise the Agency in advance of any changes to the information provided in support of the application.
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3 minutes ago, conehead said:

Can someone explain the significance of this? Both Transat and Air Canada (Rouge) already service the DR. So, what’s this mean?

Wet leases always require approval.

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10 minutes ago, conehead said:

So AC is wet-leasing an aircraft and crew from Transat?

Yes, as stated in the opening paragraph

Quote

Determination No. A-2020-33

February 24, 2020
 

APPLICATION by Air Canada also carrying on business as Air Canada rouge and as Air Canada Cargo (Air Canada), on behalf of itself and Air Transat A.T. Inc. carrying on business as Air Transat (Air Transat), pursuant to section 60 of the Canada Transportation Act, S.C., 1996, c. 10, as amended (CTA), and section 8.2 of the Air Transportation Regulations, SOR/88-58, as amended (ATR).

 
Case number: 
20-01486
 

Air Canada, on behalf of itself and Air Transat, has applied to the Canadian Transportation Agency (Agency) for an approval to permit Air Canada to provide its scheduled international service (large aircraft) between Canada and the Dominican Republic, using one aircraft with flight crew provided by Air Transat, beginning on June 4, 2020, to September 30, 2020.

https://laws-lois.justice.gc.ca/eng/regulations/sor-88-58/page-3.html#h-914330

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Air Canada to Launch Daily, Year-Round Flights from Vancouver to Orange County (Santa Ana), California

Provided by Air Canada/CNW

MONTREAL, March 3, 2020 /CNW Telbec/ –  Air Canada today announced it will launch non-stop service between Vancouver and Santa Ana in Orange County, California beginning June 15, 2020, subject to final airport authority approvals. Special introductory fares from Vancouver to Orange County start as low as $187 CDN one-way, all in. Tickets are now available for purchase at aircanada.com or through travel agents until March 17, 2020 for travel between June 15, 2020 and September 30, 2020.

Air Canada to Launch Daily, Year-Round Flights From Vancouver to Orange County (Santa Ana), California (CNW Group/Air Canada) Air Canada to Launch Daily, Year-Round Flights From Vancouver to Orange County (Santa Ana), California (CNW Group/Air Canada)

“We are very pleased to announce new daily, year-round flights from Vancouver to Orange County as we strategically expand our transborder network into the populous greater Los Angeles area,” said Mark Galardo, Vice President, Network Planning and Alliances at Air Canada. “In addition to offering direct flights to the iconic tourism, sports and entertainment attractions that Orange County is known for, our new flights will also conveniently link the increasing start-up, tech and innovator businesses that both Vancouver and southern California are home to.  Air Canada’s Orange County flights will also offer a wide array of connections across Canada and to Australia and India via our YVR hub.”

“California has and will continue to be a high priority market for our export clients given the close proximity and significant opportunity this region represents. We are pleased to see that Air Canada will be making California even more accessible for British Columbia based businesses,” says Austin Nairn, Executive Director of World Trade Centre Vancouver.

“California is an increasingly important market for Greater Vancouver businesses. Greater connectivity will provide the foundation for a deeper economic, social and cultural partnership to the benefit of both of our regions,” said Bridgitte Anderson, President and CEO of the Greater Vancouver Board of Trade.

“The shared California/Canada commitment to building new companies and expanding our economies has connected the two trade partners and now with daily non-stop flights between Orange County and Vancouver, we have a convenient portal for business and leisure travel,” said Bryan Starr, President and CEO, Greater Irvine Chamber and Destination Irvine.

“Vancouver and Orange County are dynamic tech markets in a North-South corridor known for innovation, creativity and excellence. A new non-stop daily flight from Air Canada between our cities means more opportunities to collaborate and combine our strengths to do more together as we continue to define what comes next,” said Stephen Armstrong, president, MAPLE Business Council.

The Air Canada Airbus A319 aircraft offers a choice of two cabins configured with 14 Business Class and 106 Economy seats all featuring personal in-flight entertainment, as well as wi-fi onboard. All Air Canada flights provide for Aeroplan accumulation and redemption and, for eligible customers, access to priority services, Maple Leaf Lounges and other benefits.

Flight Departs Arrives Days of Week
AC576 Vancouver (YVR) at 9:00 a.m. Orange County (SNA) at 11:59 a.m. Daily beginning June 15
AC577 Orange County (SNA) at 12:40 p.m. Vancouver (YVR) at 3:27 p.m. Daily beginning June 15

Air Canada is the leading carrier between Canada and California, offering up to 43 daily flights from Vancouver, Calgary, Edmonton, Toronto and Montreal to seven destinations in California, including Los Angeles, San Diego, San Francisco, San Jose, Sacramento, Palm Springs and, beginning June 15, Orange County. Customers who fly Air Canada will understand why it is Skytrax’s 2019 Best Airline in North America, and also why it was named the top airline in North America for its services by readers and the advisory board of the influential Business Traveler USA and Global Traveler publications, respectively.

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