Chatbots Are Over Hyped: Emerj Report Shows Banks Overstate the Traction and ROI of Conversational Interfaces

[In The News]

BOSTON, July 2, 2019 /PRNewswire/ -- Banking communications and press releases show conversational interfaces accounting for 38.87% of the AI use-cases at banks. In truth, most chatbots are pilot projects with little to no evidence of ROI; they're touted in the press to make banks appear...

View the full article