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‎December ‎16, ‎2018, ‏‎10:24:03 AM

 

Montego Bay welcomes Swoop’s sold-out inaugural flight from Hamilton

 
‎Today, ‎December ‎16, ‎2018, ‏‎20 minutes ago | Peter Muir

Provided by Swoop/CNW

Swoop celebrates its first international flight with every day low fares from $149

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CALGARY, Dec. 16, 2018 /CNW/ – Today Swoop celebrates its first international flight from John C. Munro Hamilton International Airport (YHM) to Sangster International Airport (MBJ) in Montego Bay, Jamaica.

The sold-out flight departs Hamilton at 8:00 a.m. EST and arrives in Montego Bay at 12:10 p.m. EST. Travellers will be greeted upon landing in Montego Bay with a celebratory water arch, met with live entertainment and donned with local customary decorative beads.  

“Today marks yet another significant layer of Swoop’s history,” said Karen McIsaac, Senior Advisor of Communications at Swoop. “We are honored to have the support of the Canadian High Commissioner to Jamaica joining us in the celebration alongside the many dignitaries present at Sangster International Airport today. Swoop is heading the charge to make international travel more affordable than ever before.”

“I am extremely delighted to welcome Swoop Inc. on the occasion of the airline’s inaugural flight to Montego Bay, Jamaica,” said Her Excellency Laurie J. Peters, Canadian High Commissioner to Jamaica. “The introduction of Swoop’s service is another demonstration of the long-standing and extensive aviation linkages between Canada and Jamaica and a true example of the close people-to-people ties between both countries.”

“MBJ welcomes Swoop’s new service from Hamilton, Canada,” said Rafael Echevarne, CEO, MBJ Airports Limited. “We congratulate Swoop on this new service and are delighted that Montego Bay, Jamaica was chosen as the first Caribbean route. We look forward to this service and the additional passengers from Canada. Welcome to Montego Bay and Jamaica.”

“Today’s inaugural flight to Montego Bay, Jamaica marks an important milestone for Swoop as it continues to expand the growing list of destinations it serves,” said Cathie Puckering, President & CEO, John C. Munro Hamilton International Airport. “Swoop began operation in June with domestic service and has since added U.S. destinations to Florida and Las Vegas in the fall. This connection, between Hamilton and Montego Bay, is a special one as both airports are part of the Vantage Airport Group. This new service is sure to excite Canadians eager to escape the cold winter months ahead.”

Flights are available for booking through to April 27, 2019.

Details of Swoop’s service to Montego Bay, Jamaica:

Service Between Service Offered Weekly Frequency Total One-Way Price From*
Hamilton and Montego Bay Wednesday, Sunday 2 x per week $149 CAD
*Every day low fares. Lower promotional fares may be available during select travel periods.

Swoop is the first Canadian ultra-low-cost carrier to provide sun-service from Canada to the U.S. and Caribbean. Swoop travellers out of Abbotsford and Hamilton can look forward to three new destinations in Mexico; Puerta Vallarta, Mazatlán and Cancun service begins in January 2019.

To learn more about Swoop’s destinations, schedule and ultra-low-cost model visit FlySwoop.com or connect with Swoop on FacebookTwitterInstagram.

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  • 4 weeks later...

Swoop inaugurates the first commercial flight from Hamilton to Puerto Vallarta

 

Swoop (CNW Group/Swoop)

News provided by

Swoop

Jan 08, 2019, 05:00 ET

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The airline's first flight to Mexico is also a first for Hamilton International Airport

CALGARY, Jan. 8, 2019 /CNW/ - Today Swoop celebrates its first of four inaugural flights to Mexico.  Flight WO660 departs John C. Munro Hamilton International Airport (YHM) at 8:00 a.m. EST and arrives at the Puerto Vallarta International Airport (PVR) at 12:28 p.m. CST.

This is the first time an airline has offered service to Puerto Vallarta from the Hamilton International Airport. Travellers can also enjoy flights from Hamilton to Cancun beginning January 14, 2019 and Abbotsford to Puerto Vallarta and Mazatlán beginning January 12, 2019 and January 20, 2019 respectively.

The Puerto Vallarta International Airport and tourism partners are welcoming the arrival of the first Swoop aircraft and its travellers with a water arch, refreshments, gift bags and a lively mariachi band.

"Not only are we celebrating Swoop's entry into its fourth country in under six months of operation, but also a brand-new route for the Hamilton airport", said Karen McIsaac, Senior Advisor of Communications at Swoop. "Swoop continues to write a progressive narrative in the history of Canadian air travel, benefitting the thousands of Canadians that choose to fly with us every day and influencing growth in the tourism industry."

"Today's inaugural flight on Swoop from Hamilton to Puerto Vallarta, Mexico is an exciting one for the Airport and our customers," said Cathie Puckering, President & CEO, John C. Munro Hamilton International Airport. "Puerto Vallarta is a brand-new destination offered for the first time from Hamilton and is a popular destination for Canadian and U.S. customers heading south to escape the cold winter weather. Hamilton is proud to fulfil this demand and see its list of sun destinations continue to grow in 2019."

"Puerto Vallarta's airport has been enjoying a continual increase in flights in the past two seasons and these new flights are a sign on the continuous interest in Puerto Vallarta's tourism offerings," said Javier Aranda Pedrero, General Director, Puerto Vallarta Tourism Board. "Our guests will find that Puerto Vallarta can offer an exceptional warm and sunny vacation at every budget."

Flights are now available for booking through to April 27, 2019.

Details of Swoop's service to Mexico: 

Service Between

Service Offered

Weekly Frequency

Total One-Way
Price From*

Hamilton and Puerto
Vallarta

Tuesday,
Saturday

2 x per week

$139 CAD

Hamilton and Cancun

Monday, Friday,
Saturday

3 x per week

$139 CAD

Abbotsford and Puerto
Vallarta

Monday,
Saturday

2 x per week

$159 CAD

Abbotsford and Mazatlán

Thursday,
Sunday

2 x per week

$159 CAD

 
08 Jan 2019
Hamilton (YHM) Puerto Vallarta (PVR) B738 (C-GXRW) 8:00 AM 8:23 AM 12:28 PM
 
Estimated 1:21 PM
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  • 2 weeks later...

Swoop completes its Mexico route launches

 
‎Today, ‎January ‎20, ‎2019, ‏‎52 minutes ago | Peter Muir

Provided by Swoop

Airline adds Mazatlán to its list of flights inaugurated this month

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CALGARY, Jan. 20, 2019 /CNW/ – Today Swoop celebrates its final of four inaugural flights to Mexico this January. Flight WO604 departs from Abbotsford International Airport (YXX) at 11:00 a.m. PST and arrives at Mazatlán International Airport (MZT) at 4:19 p.m. PST.

Earlier this month, Swoop celebrated initial service to Cancun and Puerto Vallarta from Hamilton and to Puerto Vallarta from Abbotsford. Today’s flight to Mazatlán will be met on arrival with a water arch, spirited mariachi band and travellers will be greeted by the Ministry of Tourism of the province of Sinaloa.

“Mexico is a popular travel destination for Canadians, with over 1.9 million visitors annually,” said Karen McIsaac, Senior Advisor of Communications at Swoop. “This additional route to Mazatlán complements our Cancun and Puerto Vallarta destinations as top choices to frequent and is the perfect opportunity for travellers to experience choice when it comes to affordable air travel.”

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“Swoop offers multiple weekly flights from YXX to Puerto Vallarta and Mazatlán which is excellent news for travellers in our region,” said Henry Braun, Mayor of Abbotsford. “The Abbotsford International Airport continues to grow and our partnership with Swoop is a significant contributor to that success. YXX now serves our region with daily flights to Alberta, Manitoba, Ontario, as well as multiple weekly flights to Nevada and Mexico.”

Flights are now available for booking through April 27, 2019. 

Details of Swoop’s service to Mexico:

Service Between  Service Offered  Weekly Frequency  Total One-Way Price
From*
 
Hamilton and Puerto Vallarta  Tuesday,
Saturday 
2 x per week  $139 CAD 
Hamilton and Cancun  Monday, Friday,
Saturday 
3 x per week  $139 CAD 
Abbotsford and Puerto
Vallarta 
Monday,
Saturday 
2 x per week  $159 CAD 
Abbotsford and Mazatlán  Thursday, Sunday  2 x per week  $159 CAD 
Every day low fares. Lower promotional fares may be available during select travel periods.
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Swoop joins Abbotsford officials in ribbon cutting ceremony at YXX

Provided by Swoop

Swoop travellers amongst the first to experience new arrival and departure terminal

logo1.png

CALGARY, Jan. 24, 2019 /CNW/ – Today Swoop joined the Abbotsford International Airport to celebrate the expansion of the YXX terminal.

The expansion includes two additional gates, an enlarged baggage claim area, extended CATSA pre-board security screening area and a passenger departure lounge that is double the size of the pre-existing lounge. Swoop and YXX will celebrate with a ribbon cutting ceremony, refreshments and guest speakers.

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As an airport that mainly supports low-cost travel, the expansion is a direct result of the growing success of low-cost and ultra-low-cost carriers like Swoop. The Abbotsford International Airport plans to expand further into discount operations in the coming years, which is a welcome strategy for Swoop as it shares the same vision.

“From day one Abbotsford has been an enthusiastic partner for Swoop,” said Steven Greenway, President of Swoop. “It’s no surprise that their open-minded approach when working with carriers and their passion for creating a stress free, seamless airport travel experience has led to record breaking passenger volumes and this impressive terminal expansion. We are confident that Abbotsford will continue to deliver valuable enhancements for years to come that mutually benefit its partners, like Swoop, and the people and businesses in the Lower Mainland.” 

“YXX is one of Canada’s fastest growing airports, having just completed a $5 million terminal expansion without increasing direct or indirect airline fees,” said Abbotsford Mayor Henry Braun. “YXX is very proud to offer one of the most competitive airport platforms in Canada. We look forward to another record year at YXX with the addition of more domestic and international routes, providing our region with our more travel options. Together, working with Swoop, we are making air travel more accessible for Canadians”.

Swoop currently operates two domestic routes from Abbotsford to/from Edmonton and Hamilton, and three international routes between Las Vegas, Mazatlán and Puerto Vallarta. On January 22, 2019 Swoop released its summer schedule which included new daily service from Abbotsford to/from London, ON beginning May 24, 2019 and the extension of the popular Las Vegas service throughout the summer.

Flights are available for booking now through October 26, 2019.

To learn more about Swoop’s destinations, schedule and ultra-low-cost model visit FlySwoop.com or connect with Swoop on Facebook, Twitter, Instagram

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  • 5 months later...

Unscheduled maintenance’ strands Vegas-bound Swoop passengers in Hamilton airport

 
‎Today, ‎July ‎5, ‎2019, ‏‎5 hours ago | Canadian Aviation News

News provided by CBC News – link to full article

Samantha Craggs · CBC News · Posted: July 05, 2019

swoop-airlines.jpg A Swoop flight from Hamilton to Las Vegas – and by extension, from Las Vegas to Hamilton – was cancelled yesterday because of “unscheduled maintenance.” (Andrew Collins/CBC)

Disgruntled passengers who thought they were going to Las Vegas are stranded in Hamilton because of the “unscheduled maintenance” of a Swoop jet.

A Swoop flight headed from Hamilton to Las Vegas on Thursday was cancelled, the carrier says, because the airline has to do maintenance to one of its twin-jet Boeing 737s. It’s also impacted the flight from Las Vegas to Hamilton.

The plane was “involved in an incident requiring a maintenance inspection,” Swoop said on its website. “We sincerely apologize to our travellers for the interruption in their plans however safety will always be at the forefront of our decision making.”

“We are working on re-accommodations and will send emails to the travellers once everything is finalized.”

Swoop said it’s arranged a “recovery flight” from Hamilton to Vegas for 6:30 p.m. today. It will run a flight from Las Vegas to Hamilton at 9 p.m. 

“Affected travellers will be provided accommodation, meal and transportation vouchers, as needed and those that wish to cancel can do so for a full refund,” it said.

Jaimie Singleton of Toronto was on the 7:30 p.m. flight Thursday. She and her friend hoped to make it to Las Vegas to join friends for fourth of July fireworks, but it didn’t happen.

Singleton said they sat on a sweltering plane for about 40 minutes and saw a flight attendant require medical attention for what looked like heat stroke. Then they were shuffled off the plane and spent the evening trying to get more information. At one point, the departure screen showed that their flight had already left, which “obviously had not happened.” 

Around 11 p.m., the carrier paid for a room at the Sheraton in downtown Hamilton, she said, and gave them meal vouchers worth $10 each.

Singleton said she and her friend will only be in Las Vegas until Sunday, and now they’re losing a whole day of that trip. 

It’s “disappointing,” said Singleton. But “it’s not the end of the world. We’ll have fun regardless.”

Hamilton police were called to the airport just after 10 p.m. Thursday to help Swoop manage passengers, said Const. Lorraine Edwards.

There were allegations a crew member heard a metal object enter the airplane engine, she said, but there’s “no evidence to suggest this happened.”

“As of last night, there was nothing criminal in nature brought forward to us.”

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https://globalnews.ca/news/5462918/swoop-airlines-jet-grounded-hamilton/

Quote

Once they boarded the plane, they were struck by how hot it was.

“The craziest temperature I likely have ever felt,” said Webster, adding that she was seated near the left engine and could see the workers continue to inspect it and looking around on the ground nearby. They had heard unconfirmed reports that someone had thrown ‘change’ in the engine.

 

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1 hour ago, conehead said:

Wow... what a clusterf**ck!

Maybe but of course we are only hearing one side of the issue.  To me it looks like a full schedule with no slack to allow for a rescue aircraft .    Something more and more carriers are facing with the shortage of aircraft vs planned schedules due to the Max crisis. These ripple onto carriers that did not have any Max but did rely on wetlease or substitute  aircraft to plump up their planned schedules or of course aircraft from a parent company that could do the rescue missing but no longer available due to the Max grounding. . I do not know of course if Scoop fits this pattern.

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It sounds suspiciously like the situation where a passenger is walking across the tarmac approaching the aircraft, and, in accordance with their culture, the person decided to throw some loose change into the engine intake “for good luck”.  The carrier is then obliged to find some Maintenance people to carry out an inspection of the engine.  It’s happened before, and I don’t know if Swoop even has any Mx personnel at that airport.  If not, then they either have to find a contractor or move some in.

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What!? and they didn't even order a pizza?

30° day with soaring humidity, 3.5 hours in an aircraft with no ground air, too cheap to fire up the APU, won't let pax off, FA taken away on the ambulance with heat stroke... what's the Captain doing here, is this how ultra low cost Swoop culture is?

 

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1 hour ago, j.k. said:

What!? and they didn't even order a pizza?

30° day with soaring humidity, 3.5 hours in an aircraft with no ground air, too cheap to fire up the APU, won't let pax off, FA taken away on the ambulance with heat stroke... what's the Captain doing here, is this how ultra low cost Swoop culture is?

 

You know this for a fact? I highly doubt your sh!t chucking version of this event is even remotely close. Hamilton airport is somewhat notorious for having lousy infrastructure and being cheap to the point of lunacy. I suspect, I don't know (unlike you) that the APU was probably U/S and no conditioned air cart was available. I know the 737NG pretty well and the A/C system is pretty robust. 

Nice try though. ?

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22 hours ago, Maverick said:

You know this for a fact? I highly doubt your sh!t chucking version of this event is even remotely close. Hamilton airport is somewhat notorious for having lousy infrastructure and being cheap to the point of lunacy. I suspect, I don't know (unlike you) that the APU was probably U/S and no conditioned air cart was available. I know the 737NG pretty well and the A/C system is pretty robust. 

Nice try though. ?

Oh, did they order pizza? My mistake, it wasn't reported in the story...

Facts?

Weather is certainly a fact.

Time on aircraft, and being restricted from getting off is reported in the story. Is it fake news?

No air conditioning, again reported in the story by eye witnesses, and evidenced by heat stroke in an FA taken to hospital. Was that fake news too?

As you say, APUs are pretty effective at cooling the cabin, so didn't sound like they turned it on, was it broken? Maybe... but if that's the case why are you leaving 100 or 150 people on your aircraft for hours during a heat wave?

My comment stands...

What's the Captain doing here? People should no be restricted to remaining on a hot aircraft for that length of time. It's our responsibility to hold boarding, or deplane the aircraft when it subjects passengers to dangerous conditions like this.

Is that chucking **bleep**? 

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Looks like a schedule based on no glitches has gone south. this is not how to treat guests or even passengers

Quote

Unscheduled maintenance on two of our aircraft has resulted in the cancellation of the following flights. .

  Any idea of why the unscheduled MTCE?

between

Date posted
Airport: Multiple Advisory: Information on disrupted flights For travel on or between: July 10, 2019 Date posted: Jul 07, 2019

Details

Unscheduled maintenance on two of our aircraft has resulted in the cancellation of the following flights:

WO 111 (YHM-YWG) - July 10 - Flight Cancelled

WO 505 (YWG-YEG) - July 10 - Flight Cancelled

WO 102 (YEG-YHM) - July 10 - Flight Cancelled

First and foremost, we’d like to apologize. We know first-hand how disruptive it is when travel doesn’t go as planned, and we’re deeply sorry for the disruption. Safety must and will always be at the forefront of our decision making and we are working around the clock to reaccommodate impacted travellers as quickly and safely as possible.

Travellers are being rebooked on the next available Swoop flight. If the alternate flight time provided is not suitable, travellers are able to self-manage bookings at https://www.flyswoop.com/manage-my-bookings/ to try to find a more appropriate flight time (subject to availability) or cancel for a full refund (processed 5 business days).

To review our Flight Interruption Policies please visit https://www.flyswoop.com/flight-interruptions/

We will be providing updates on Facebook and Twitter as new information becomes available and our Traveller support team will reach out directly to impacted travellers.

Impacted travellers requiring further assistance are asked to send a Direct Message on Facebook or Twitter for assignment to a dedicated agent in the order they're received.

We thank you for your patience and understanding.

Airport: Multiple Advisory: Information on disrupted flights For travel on or between: July 9, 2019 Date posted: Jul 07, 2019

Details

Unscheduled maintenance on two of our aircraft has resulted in the cancellation of the following flights:

WO 112 (YHM-YHZ) - July 9 - Flight Cancelled

WO 315 (YHZ-YXU) - July 9 - Flight Cancelled

WO 316 (YXU-YHZ) - July 9 - Flight Cancelled

WO 115 (YHZ-YHM) - July 9 - Flight Cancelled

First and foremost, we’d like to apologize. We know first-hand how disruptive it is when travel doesn’t go as planned, and we’re deeply sorry for the disruption. Safety must and will always be at the forefront of our decision making and we are working around the clock to reaccommodate impacted travellers as quickly and safely as possible.

Travellers are being rebooked on the next available Swoop flight. If the alternate flight time provided is not suitable, travellers are able to self-manage bookings at https://www.flyswoop.com/manage-my-bookings/ to try to find a more appropriate flight time (subject to availability) or cancel for a full refund (processed 5 business days).

To review our Flight Interruption Policies please visit https://www.flyswoop.com/flight-interruptions/

We will be providing updates on Facebook and Twitter as new information becomes available and our Traveller support team will reach out directly to impacted travellers.

Impacted travellers requiring further assistance are asked to send a Direct Message on Facebook or Twitter for assignment to a dedicated agent in the order they're received.

We thank you for your patience and understanding.

Airport: Multiple Advisory: Information on disrupted flights For travel on or between: July 8, 2019 Date posted: Jul 07, 2019

Details

Unscheduled maintenance on two of our aircraft has resulted in the cancellation of the following flights:

WO 820 (YHM-FLL) - July 8 - Flight Cancelled

WO 718 (FLL-YHM) - July 8 - Flight Cancelled

WO 810 (YHM-MCO) - July 8 - Flight Cancelled

WO 711 (MCO-YHM) - July 8 - Flight Cancelled

First and foremost, we’d like to apologize. We know first-hand how disruptive it is when travel doesn’t go as planned, and we’re deeply sorry for the disruption. Safety must and will always be at the forefront of our decision making and we are working around the clock to reaccommodate impacted travellers as quickly and safely as possible.

Travellers are being rebooked on the next available Swoop flight. If the alternate flight time provided is not suitable, travellers are able to self-manage bookings at https://www.flyswoop.com/manage-my-bookings/ to try to find a more appropriate flight time (subject to availability) or cancel for a full refund (processed 5 business days).

To review our Flight Interruption Policies please visit https://www.flyswoop.com/flight-interruptions/

We will be providing updates on Facebook and Twitter as new information becomes available and our Traveller support team will reach out directly to impacted travellers.

Impacted travellers requiring further assistance are asked to send a Direct Message on Facebook or Twitter for assignment to a dedicated agent in the order they're received.

We thank you for your patience and understanding.

https://www.flyswoop.com/advisories/

 

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My friend is in YHZ now trying to get home after her flight cancelled today... they are telling her not until Tuesday afternoon... 

They won't book her on AC, flights left with open seats to YYZ this evening, flights with open seats tomorrow morning, and all the agents say is they don't have an agreement with Air Canada... have to wait until Tuesday, no accommodation, and no pizza is being provided!

Get real Swoop! People have jobs to get to... 

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In the old days airlines protected each other's passengers.  Even poached passengers from each other. It was hoped that the pax would like the service and book with you next time. 

 I have been wondering, with pax rights becoming more of a big issue,  if a new era of cooperation will develop? 

 Everybody's aircraft break down. Keep the people moving. 

 Do the pax realize the only reason they can't fly on a competitors aircraft is petty management? 

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1 hour ago, j.k. said:

My friend is in YHZ now trying to get home after her flight cancelled today... they are telling her not until Tuesday afternoon... 

They won't book her on AC, flights left with open seats to YYZ this evening, flights with open seats tomorrow morning, and all the agents say is they don't have an agreement with Air Canada... have to wait until Tuesday, no accommodation, and no pizza is being provided!

Get real Swoop! People have jobs to get to... 

Sorry for your friend but what we see is "cheap" coming home to roost.  Cheap has an aircraft problem but Mother will not or can not help out. 

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No doubt you get what you pay for, but when you are stranding people for days you should be buying them a ticket on another airline.

It's not like this is a place on the other side of an ocean with weekly service and no alternatives... this is a city served by multiple airlines, each offering multiple direct flights, not to mention connecting flights through other cities, yow, yul, etc. There are lots of options 

It's one thing for an airline to bump to the next flight, or tomorrow morning or something, but to say your flight is not for 2 days when there are other options? And not provide accommodation? Wow.

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Unscheduled maintenance is not fun, but it happens at every airline. When Air Canada recently cancelled most of their flights, not even for mechanical reasons but their software issues, and stranded tens of thousands of people languishing at airports, I doubt they bought everyone pizza and put them in 5 star hotels. Mechanical things sometimes break, sometimes a few break at the same time, and then cancellations and delays happen. It's happened before, it will happen again.

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