deicer Posted October 19, 2018 Share Posted October 19, 2018 https://toronto.citynews.ca/2018/10/19/swoop-cancelled-flights/ Link to comment Share on other sites More sharing options...
Kasey Posted October 19, 2018 Share Posted October 19, 2018 Sw................oops! LOL! Link to comment Share on other sites More sharing options...
FA@AC Posted October 19, 2018 Share Posted October 19, 2018 Subject to the availability of customs facilities and slot restrictions at a few airports I thought that Canadian and US carriers were free to operate any transborder services they chose. What is the hiccup here? Link to comment Share on other sites More sharing options...
Kip Powick Posted October 20, 2018 Share Posted October 20, 2018 “We apologize to our travellers for this inconvenience and for the disappointment they have expressed. We are focused on doing what is right and are working directly with affected travellers to provide options including rebooking on an alternate flight or providing full refunds and compensation.” Must be a new hire making that statement or are passengers not called "guests on Swoop???" Link to comment Share on other sites More sharing options...
ILB Posted October 20, 2018 Share Posted October 20, 2018 2 hours ago, Kip Powick said: “We apologize to our travellers for this inconvenience and for the disappointment they have expressed. We are focused on doing what is right and are working directly with affected travellers to provide options including rebooking on an alternate flight or providing full refunds and compensation.” Must be a new hire making that statement or are passengers not called "guests on Swoop???" They are called "travellers" by Swoop. Link to comment Share on other sites More sharing options...
Super 80 Posted October 20, 2018 Share Posted October 20, 2018 5 hours ago, FA@AC said: Subject to the availability of customs facilities and slot restrictions at a few airports I thought that Canadian and US carriers were free to operate any transborder services they chose. What is the hiccup here? I'm going to go with short-staffing in the Office of International Aviation. Link to comment Share on other sites More sharing options...
j.k. Posted October 20, 2018 Share Posted October 20, 2018 15 hours ago, FA@AC said: Subject to the availability of customs facilities and slot restrictions at a few airports I thought that Canadian and US carriers were free to operate any transborder services they chose. What is the hiccup here? Swoop is a new airline. They still need the required FAA approvals to operate into the US. Once approved it's open skies. Seems pretty amateur that they wouldn't have this taken care of ahead of time, before they started selling the tickets. Swoop should be rebooking all the affected people on other airlines, or wet leading replacements for every flight cancelled... not making excuses and giving refunds. Where's Gabor when there is a real complaint to raise? Link to comment Share on other sites More sharing options...
DEFCON Posted October 20, 2018 Share Posted October 20, 2018 The oversight here is probably indicative of the overall experience the ULC adventurer can expect. Link to comment Share on other sites More sharing options...
blues deville Posted October 20, 2018 Share Posted October 20, 2018 A major planning/PR error however it will probably be forgotten. Who is at fault here? Link to comment Share on other sites More sharing options...
k9789 Posted October 20, 2018 Share Posted October 20, 2018 another flawless execution Link to comment Share on other sites More sharing options...
Flightlevels Posted October 20, 2018 Share Posted October 20, 2018 From what I hear the approval will be in hand on the 22nd. Link to comment Share on other sites More sharing options...
AIP Posted October 21, 2018 Share Posted October 21, 2018 Kinda bush league no ???? Aren't these the types of things that are dealt with first, before you start selling tickets ??? Another in a long list of mistakes. Makes one wonder how they (WJ) plan to become a global carrier ??? Link to comment Share on other sites More sharing options...
conehead Posted October 21, 2018 Share Posted October 21, 2018 57 minutes ago, AIP said: Kinda bush league no ???? Aren't these the types of things that are dealt with first, before you start selling tickets ??? Another in a long list of mistakes. Makes one wonder how they (WJ) plan to become a global carrier ??? I rarely criticize other members comments, but I think that was uncalled for. The people at WestJet have achieved great accomplishments since starting up from nothing, and the coming years will be very exciting. They are well on their way to becoming a global airline. Yes, there will be some stumbles, but who has a perfect record? And no, I don’t work there... Link to comment Share on other sites More sharing options...
thinair Posted October 21, 2018 Share Posted October 21, 2018 4 hours ago, AIP said: Kinda bush league no ???? Aren't these the types of things that are dealt with first, before you start selling tickets ??? Another in a long list of mistakes. Makes one wonder how they (WJ) plan to become a global carrier ??? Hey Aip, we’re going after your lunch again, this time it’ll be the filet mignon.I’m sure you’ll be fine though as these people have no idea what they are doing. Link to comment Share on other sites More sharing options...
J.O. Posted October 22, 2018 Share Posted October 22, 2018 It’s my understanding that Swoop’s management team is autonomous for WestJet. It’s been done that way on purpose to control costs. Link to comment Share on other sites More sharing options...
Guest Posted October 22, 2018 Share Posted October 22, 2018 Things happen but perhaps this was a case where Marketing got away from their (if they have one) Regulatory affairs department and their US Lawyers (again if they have one). Link to comment Share on other sites More sharing options...
j.k. Posted October 22, 2018 Share Posted October 22, 2018 Yeah, they totally showed everyone on the Atlantic how to do it with the 767 operation... Link to comment Share on other sites More sharing options...
Guest Posted October 22, 2018 Share Posted October 22, 2018 Most airlines have had a hiccup when starting new services, the secret is of course to learn from the missteps and go forward. Link to comment Share on other sites More sharing options...
Maverick Posted October 22, 2018 Share Posted October 22, 2018 18 hours ago, j.k. said: Yeah, they totally showed everyone on the Atlantic how to do it with the 767 operation... Fair enough and I think that's why the 787 launch routes are so conservative. Link to comment Share on other sites More sharing options...
Vsplat Posted October 23, 2018 Share Posted October 23, 2018 Well, it MAY be all of what took place above. But, Just for a second, let's don some tinfoil and consider the possibility that a new Canadian company was trying to get going in the US market, competing with US transborder carriers, in the heat of NAFTA and some pretty spikey comments about Canada, Canadians, etc. I'm sure more than a few here do business on both sides of the border. I for one have noticed a significant shift, going both ways, in the attitudes of certain agencies. Rude would not be too strong a word at times. Not pointing fingers, Lord knows, but I have to ask myself. If I was in some internal FAA office where 'make america great again' was being beaten into me at every turn, and this Canadian file showed up, would I expect more cudos for expediting it, or would I be more inclined to give it the scenic tour through the system? Maybe all just conjecture. Must have been painful for everyone involved. Vs Link to comment Share on other sites More sharing options...
conehead Posted October 23, 2018 Share Posted October 23, 2018 52 minutes ago, Vsplat said: cudos for expediting it... Kudos... Link to comment Share on other sites More sharing options...
Guest Posted October 23, 2018 Share Posted October 23, 2018 Of course it could also be a classic case of Marketing running with the ball regardless of input from the operating departments and the folks in the Regulatory areas / legal department. Link to comment Share on other sites More sharing options...
Longranger Posted October 23, 2018 Share Posted October 23, 2018 It’s on the record that the application was made back in June...draw your own conclusions. Link to comment Share on other sites More sharing options...
Guest Posted October 23, 2018 Share Posted October 23, 2018 11 minutes ago, Longranger said: It’s on the record that the application was made back in June...draw your own conclusions. June is late, one should always allow at least 6 months plus a pucker factor. Was that the date for all of the Swoop applications or was there a reliance on the fact that WestJet had prior approvals ?. Remember we are talking about a separate, new airline into the US as a sked carrier. Link to comment Share on other sites More sharing options...
Guest Posted October 26, 2018 Share Posted October 26, 2018 Quote October 26, 2018 10:39 am Updated: October 26, 2018 10:50 am Swoop resuming flights to U.S. after receiving final operating approval By The Canadian Press Swoop is resuming all scheduled flights to the U.S. after receiving its final operating approval. The discount subsidiary of WestJet Airlines says flights that have been cancelled will resume starting Saturday. The affected flights were from Hamilton, Ont., and Abbotsford, B.C., to Las Vegas and various cities in Florida. An inaugural flight from Edmonton to Mesa, Ariz., will take off Saturday as originally scheduled. Swoop apologized to the thousands of travellers who have been inconvenienced since 24 flights were cancelled earlier this month. READ MORE: Swoop to add flights from Hamilton to Jamaica It had rebooked travellers on alternate airlines or provided full refunds plus $100 to $200 in compensation per passenger per travelling segment. Flights between Edmonton and Las Vegas were not affected by the cancellations because Swoop temporarily leased a WestJet aircraft for that route. Watch below: Gabor Lukacs, the founder of Air Passenger Rights, joins Global News Calgary to explain why his group is launching a complaint to the Canadian Transportation Agency against Calgary-based Swoop Inc. over their fee structure. https://globalnews.ca/news/4599269/swoop-resuming-flights-to-u-s-after-receiving-final-operating-approval/ Link to comment Share on other sites More sharing options...
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