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Air Canada Announces Appointment of Ferio Pugliese as Senior Vice-President, Government Relations and Regional Markets Français


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MONTREAL, Aug. 24, 2018 /CNW Telbec/ - Air Canada today announced the appointment of Ferio Pugliese as Senior Vice-President, Government Relations and Regional Markets effective August 20, 2018. Mr. Pugliese is succeeding Kevin C. Howlett, Senior Vice-President, Government Relations and Regional Markets, who will be retiring in November after 45 years of dedicated service. Mr. Pugliese will be based in Toronto, and will report directly to Calin Rovinescu, President and Chief Executive Officer. 


"As a global carrier connecting 64 Canadian cities and communities to more than 220 worldwide markets on six continents, one of Air Canada's key priorities is continuing to outreach and strengthen the partnerships we have in the cities and communities we fly to, and our relationships with all levels of government in Canada. Ferio's solid, diverse experience from several Canadian organizations is well-suited to oversee these important relationships, and to also lead the strategic direction of Air Canada's regional operations including our relationships with our regional carriers operating on Air Canada's behalf. I take this opportunity to congratulate Kevin on his upcoming retirement this fall, and thank him for his valuable and tireless work," said Mr. Rovinescu.

Prior to joining Air Canada, Mr. Pugliese was previously Executive Vice-President, Customer and Corporate Affairs at Hydro One Inc. He has also held senior leadership positions at other Canadian companies including WestJet, WestJet Encore and Catalyst Paper Corporation

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  • 5 months later...

Air Canada to Reduce Single-Use Plastics Starting with Eliminating Plastic Stir Sticks in Summer 2019

‎Today, ‎January ‎31, ‎2019, ‏‎13 minutes ago | Canadian Aviation News

Provided by Air Canada/CNW

Coast-to-coast savings:Total plastic enough to connect Vancouver to Halifax when lining up a year’s worth of sticks together

MONTREAL, Jan. 31, 2019 /CNW Telbec/ – Air Canada is reducing single-use plastics onboard aircraft and in its workplaces as part of the company’s ongoing commitment to curtail waste. Starting in Summer 2019, Air Canada will replace plastic with wood stir sticks in drinks served on all flights, a move that will save 35 million plastic stir sticks annually – enough if laid end-to-end to join Halifax and Vancouver. 

Air Canada to Reduce Single-Use Plastics Starting with Eliminating Plastic Stir Sticks in Summer 2019 (CNW Group/Air Canada) Air Canada to Reduce Single-Use Plastics Starting with Eliminating Plastic Stir Sticks in Summer 2019 (CNW Group/Air Canada)

“Air Canada has made sustainability central to its decision-making and business processes, including acting responsibly with respect to the environment. Through seemingly small measures such as eliminating plastic stir sticks, to major investments such as our $10 billion fleet modernization, we are making great strides in our ongoing sustainability programs, notably improving fuel efficiency by 43 per cent since 1990,” said Teresa Ehman, Director of Environmental Affairs at Air Canada. “Air Transport World Magazine recognized the effectiveness of our environmental programs when it named Air Canada the 2018 Eco-Airline of the Year, citing our participation in the development and support of alternative fuels in Canada, and our innovative sustainability programs.”

Air Canada’s stir stick replacement will be made of bamboo and certified by the Forest Stewardship Council, which assures products come from responsible sources so that forests remain thriving environments for generations to come.

Air Canada’s ongoing plastic reduction efforts also include researching and rethinking important decisions made at various stages of the supply chain. The company is supporting this work in partnership with University of Torontograduate students in their final year of their Master of Science in Sustainability Management program. The students are working with Air Canada to identify alternatives to plastic use onboard our aircraft.

Reducing single-use plastics builds on Air Canada’s other environmental and community efforts

Looking out to 2020, Air Canada has set environmental targets to reduce waste sent to landfills from offices, facilities and Maple Leaf Lounges by 20 per cent, or just under the equivalent weight of two empty Boeing 787-9 Dreamliners, and to recycle 50 per cent of approved items onboard.

Waste reduction at Air Canada is about more than recycling paper and aluminum cans. For example, since 2016 Air Canada has partnered with Partners in Project Green to distribute lightly used duvets to social service agencies that assist people in need and other duvets are donated to local kennels. To date over 13,000 duvets have been donated, equivalent to over 20,000 kilograms of material.

Additionally, when Air Canada announced new uniforms in 2017, creative solutions to reduce landfill waste were identified:

  • Employee uniform pieces were donated to Brands for Canada who removed all branding and offered the items to people re-entering the workforce, without the means to purchase new clothes, and hoping to begin new careers.
  • Uniforms shredded and repurposed into stuffing for punching bags that were donated to community centres, converted into alternative items such as automotive stuffing or incinerated to generate energy
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Interjet inks new interline agreement with Air Canada

‎Yesterday, ‎January ‎30, ‎2019, ‏‎11:58:53 PM | Canadian Aviation News

News provided by Travelweek.ca

Interjet inks new interline agreement with Air Canada

Wednesday, January 30, 2019Posted by Travelweek Group

MEXICO CITY — Interjet Airlines is expanding its reach in Canada with a newly signed interline agreement with Air Canada.

The agreement will cover travel between Toronto, Montreal and Vancouver with Mexico City and Cancun, and give customers the added convenience of purchasing a single ticket for flights on either airline, checking baggage at their origination to their final destination, and gaining access to easy connections at the airports served by both carriers.

“We are very excited to start the new year with this important interline agreement between Interjet Airlines and Air Canada,” said Julio Gamero, Interjet’s Chief Commercial Officer. “The growth of our business between Canada and Mexico has exceeded expectations and this is the next logical step to maintaining this success.”

Gamero also noted that the agreement will allow Interjet to offer expanded services to Canada. “Our commitment has been to offer our business and leisure travellers everywhere we fly, our unique brand of lower prices with free checked bags on select fares, more legroom between seats and great service,” he said. “With this agreement, we can expand this service to more of Canada.”

The news comes on the heels of Interjet’s appointment of William Shaw as its new CEO. The agreement will also complement Interjet’s YVR-Mexico service, which launched in October 2017.

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58 minutes ago, dagger said:

Looks like AC shares are trading at a 52-week high today - over $30.20. Nice if you have them (full disclosure - I don't).


Might actually be an all-time high.

Intraday high of $30.48.  I believe this is the first time AC has ever traded over $30.  Apparently several analysts have target prices for AC over $40 - lots of excitement on Stockhouse.

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'That's just wrong': Air Canada backtracks on compensation after passenger gives up seat on overcrowded flight

New air passenger protection legislation provides no guaranteed compensation for volunteers

Sun Feb 03, 2019 - CBC News

A Toronto man is fighting back after Air Canada failed to honour a deal to compensate him with an $800 voucher for giving up his seat on an overcrowded plane from Vancouver to Toronto — instead, emailing him a promotion code for a 15 per cent discount on a future flight.

Daniel Tsai said he couldn't believe what he was reading when he opened the Air Canada email offering the discount instead of the airline's previous $800 offer.

"It was like reading a Donald Trump tweet," says Tsai. "It didn't make any sense. Just bafflement. And, yes, I was angry."

An air passenger rights advocate says airlines renege on verbal promises, because the airline regulator isn't cracking down when passenger rights are violated, and proposed rules don't address compensation for people who voluntarily give up their seats.

"I generally recommend passengers not volunteer to give up their seats, because we hear too many cases like this one, where passengers have difficulty in getting compensation they were promised," says Gabor Lukacs, founder of Air Passenger Rights.

What led to the dispute

Tsai visited family in Vancouver over the Christmas holidays, and was scheduled to fly home to Toronto on the afternoon of Jan. 4.

When he checked in at an Air Canada kiosk at Vancouver International Airport, he got his first inkling something might be amiss. A prompt on the screen asked whether he'd be willing to voluntarily give up his seat.

"I didn't really think much of it until I got to the gate," says Tsai. "It was just pandemonium. There were people sitting on the floor. There were babies crying. It was a miserable experience."

Tsai says he didn't have a pressing need to get home, so he approached a gate agent, and volunteered to take a later flight.

"I wanted to do something nice and help a family get home that night. I thought, you know, I should step up and do this."

Tsai says an agent initially told him he'd get a $600 voucher in exchange for taking a later flight, to which he agreed. As he boarded his rescheduled flight six hours later, he says a gate agent turned her screen to show his file, pointing out a note saying that he would be compensated with an $800 voucher.

The next day, instead of the voucher, Tsai got an email from Air Canada offering the 15 per cent discount on a future flight.

He wrote back to the airline, pointing out that the deal was for an $800 voucher, and that's what he expected to receive.

Air Canada replied, acknowledging that Tsai had indeed been offered an $800 voucher, but claiming he had been "moved to an earlier flight," so the 15 per cent discount stood.

Tsai denies he was moved to an earlier flight, and provided his boarding passes, which showed his new flight was scheduled to depart more than six hours later than his original departure time.

The Air Canada email said the airline was offering $300 for future travel as a "goodwill gesture."

"I think that's just wrong," says Tsai, who is a business lawyer and part-time professor at Humber College Business School, where he teaches business law and marketing.

"As a business professor, I consider that to be a marketing fail," he says. "I give Air Canada an F."

'There's a binding contract here'

Another law professor — and expert on contract law — agrees that Air Canada needs to be schooled on customer service.

"Certainly this feels a bit like Contract 101," says Michael Geist, who works at the University of Ottawa. As a regular Air Canada customer, he says he often hears the airline make announcements asking people to voluntarily give up their seat.

"The airline offered up compensation, the passenger accepted it. It's not open to the airline to say, 'Well, we don't really like that deal anymore and so we'd like to change it.'"
Law professor Michael Geist says a verbal contract is binding, so Air Canada is obligated to make good on its promise to give Tsai an $800 voucher. (Submitted by Michael Geist )

Geist says he's "perplexed" that Air Canada didn't honour a verbal promise, which was noted in Tsai's file.

"Perhaps you have a company that thinks that passenger is unlikely to fight back and will be satisfied with whatever they offer," he says. "The notion that an airline wouldn't stand by what they promised, I think, is damaging to their reputation."

Air Canada increases compensation

Go Public requested an interview with Air Canada to discuss why it didn't honour its deal with Tsai.

The airline declined, sending a statement that did not address why it didn't make good on its promise.

Instead, it explained that the flight was overbooked because the original plane had to be substituted with a smaller aircraft "due to an operational issue."

When Go Public asked what the "operational issue" was — whether it was mechanical, safety, staffing, or a case of not selling enough tickets on the larger plane and deciding to use a smaller aircraft to save staffing and fuel costs — the airline did not respond.

After Go Public contacted the airline, Air Canada emailed Tsai again, increasing its compensation by $500.

The email did not explain why he was receiving the new offer.

Broken promises

Lukacs says his passenger rights organization has heard from other travellers on various airlines who were promised things at the gate that didn't materialize.

"It may be a promise for a hotel or meal vouchers by one agent — and then being refused by another agent, and being refused by the company's customer service," says Lukacs. "It's not uncommon, unfortunately."

He says Tsai's case is a prime example of a passenger being misled.

"This was sheer wrong," he says. "Air Canada got the passenger's seat in exchange for an offer for $800 in vouchers. Therefore, that has to be honoured."

Files complaint

Even though Tsai finally got the $800 compensation he was originally promised and a 15 per cent discount on a future flight, he's calling for the creation of an external watchdog that would make sure airlines inform passengers about their rights, and let them know where they can file complaints to get justice.

"The odd thing is, I'm a law professor and I had to spend several hours researching this topic myself to find out what I had to do," he says.

The business professor has turned his Air Canada experience into a lesson for his Humber College business students. He has created a PowerPoint presentation about how corporations handle complaints from the public.

Tsai has also filed a complaint about his experience with the airline regulator — the Canadian Transportation Agency — a body he believes needs to crack down on airlines that violate passenger rights.



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8 hours ago, Lakelad said:

created a PowerPoint presentation about how corporations handle complaints from the public.

For his business students. how to destroy your image. 



Edited by Innuendo
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Air Canada and Chorus Aviation Finalize Amended and Extended Capacity Purchase Agreement for Jazz Regional Flying Français


News provided by

Air Canada

Feb 04, 2019, 10:40 ET

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$97.26 million Air Canada equity investment in Chorus reinforces partnership

  • Capacity Purchase Agreement amended and extended by an additional 10 years ending December 31, 2035, securing Jazz's place in Air Canada's regional network for the next 17 years;
  • Simplification and modernization of the Jazz fleet, with growth through more, larger-gauge aircraft. The Amendments will include various minimum levels of covered aircraft at different points in time, providing Air Canada the flexibility to optimize its fleet within its network strategy;
  • Continuation of a highly successful pilot mobility agreement that provides Air Canada Express pilots with access to pilot careers at Air Canada on a planned basis.

MONTREAL and HALIFAX, Feb. 4, 2019 /CNW/ - Air Canada (TSX:  AC) and Chorus Aviation Inc. (TSX:  CHR) ("Chorus"), parent company of Jazz Aviation LP ("Jazz"), today confirmed that all conditions have been met and the previously announced amendment and extension of the Capacity Purchase Agreement (CPA) between Air Canada and Jazz has become effective.  As announced on January 14, 2019, the improved CPA is effective retroactively as of January 1, 2019 and extends to December 31, 2035. 

As part of the agreement to amend the CPA, Air Canada has also completed the $97.26 million equity investment in Chorus previously announced on January 14, 2019. Air Canada has acquired 15,561,600 Class B Voting Shares in the capital of Chorus, representing approximately 9.99% of the issued and outstanding Class A Variable Voting Shares and Class B Voting Shares of Chorus on a combined basis. 

 "Our improved CPA with Jazz, including our equity investment in Chorus, deepens an already strong partnership to the advantage of all parties and their stakeholders. It equips Air Canada with additional cost-effective means to compete in the all-important regional market segment and provides long-term stability to Chorus and Jazz. The ultimate beneficiaries of this agreement will be our customers, as it gives us greater flexibility to operate the aircraft best-suited to the communities we serve on convenient schedules, better connecting travellers to Air Canada's global network," said Calin Rovinescu, President and Chief Executive of Air Canada.

"We are extremely pleased and proud to have secured this long-term agreement with Air Canada," said Joe Randell, President and Chief Executive Officer, Chorus.  "The strong alliance with Air Canada ensures a joint strategic response to an ever-changing industry.  The benefits for both parties are significant and position us well for the future."

Highlights of the CPA Amendment

  • With this amendment, the parties will effectively address increased domestic and international competition, changing market demand, and fluctuating fuel prices, through significant changes that will modernize and up-gauge the fleet.
  • In total, the 17-year contract will provide Jazz $2.5 billion in minimum contracted revenues, of which $1.6 billion, or 65%, will be generated from aircraft leasing revenue, supporting the continued transformation of Chorus' business through the migration of CPA earnings to aircraft leasing. The amended CPA will provide for total incremental contracted revenue of $940 million; $310 million in fixed fees and $630 million in aircraft leasing under the CPA;
  • Projected annual savings to Air Canada of approximately $50 million in each of 2019 and 2020, and cumulative savings of approximately $53 million between 2021 and 2025, both as compared to the 2015 CPA frame-work (from both fixed fee and performance incentive reductions); Beyond 2025 - a market competitive fixed fee for the extension period. This supports Air Canada's Cost Transformation Programs;
  • Chorus will secure preferred partner status on the operation of aircraft with up to 50 seats and Air Canada will consolidate its existing CRJ regional capacity into the Jazz operation;
  • Air Canada Deputy Chief Executive Officer and Chief Financial Officer, Michael Rousseau, will be appointed to the board of directors of Chorus.

For additional details on these transactions please see the Air Canada and Chorus Aviation media releases of January 14, 2019:



Caution Regarding Forward-Looking Information 

This news release contains forward-looking statements within the meaning of applicable securities laws. Forward-looking statements, by their nature, are based on assumptions and are subject to important risks and uncertainties. Forward-looking statements cannot be relied upon due to, amongst other things, changing external events and general uncertainties of the business. Actual results may differ materially from results indicated in forward-looking statements due to a number of factors. Any forward-looking statements contained in this news release represent expectations as of the date of this news release and are subject to change after such date. However, except as required under applicable securities regulations, any intention or obligation to update or revise any forward-looking statements whether as a result of new information, future events or otherwise, is disclaimed.

SOURCE Air Canada

For further information: Air Canada: Isabelle Arthur (Montréal), Isabelle.arthur@aircanada.ca 514 422-5788; Peter Fitzpatrick (Toronto), peter.fitzpatrick@aircanada.ca, 416 263-5576; Angela Mah (Vancouver), angela.mah@aircanada.ca, 604 270-5741; Internet: aircanada.com; Chorus Aviation: Manon Stuart (Halifax), mstuart@chorusaviation.ca, 902 873-5054; Debra Williams (Toronto), dwilliams@chorusaviation.ca, 905 671-7769; Internet: chorusaviation.ca

Related Links  https://www.newswire.ca/news-releases/air-canada-and-chorus-aviation-finalize-amended-and-extended-capacity-purchase-agreement-for-jazz-regional-flying-806639810.html


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  • Air Canada closes C$100m Jazz investment

Air Canada closes C$100m Jazz investment

  • Air Canada closes C$100m Jazz investment

    ‎Today, ‎February ‎4, ‎2019, ‏‎1 hour ago
    Air Canada has invested C$97.3 million ($74.1 million) in regional carrier Jazz Aviation's parent company, having closed a previously announced agreement under which Jazz will also acquire nine additional Bombardier CRJ900 regional jets.
  • 04 February, 2019
  • SOURCE: Flight Dashboard
  • BY: Jon Hemmerdinger
  • Boston

Air Canada has invested C$97.3 million ($74.1 million) in regional carrier Jazz Aviation's parent company, having closed a previously announced agreement under which Jazz will also acquire nine additional Bombardier CRJ900 regional jets.

The agreement extends the carriers' contract through the end of 2035 while reducing the fees Jazz charges to Air Canada. It calls for Jazz to stop flying aging Dash 8-100 turboprops, reduce its Q400 fleet and fly more 50-seat Bombardier CRJ200s

Montreal-based Air Canada and Jazz parent Chorus, based in Halifax, have positioned the deal as responding to threatening competition. They do not name competitors, but in recent years Air Canada has faced threats from rapidly expanding WestJet and from new ultra-discount startups.

The C$97.3 million investment gives Air Canada 9.99% of Chorus's shares, and Air Canada gains the right to nominate one director to Chorus's board. The airlines had announced the then-pending deal on 14 January.

Air Canada's equity purchase is part of a new capacity purchase agreement (CPA) that takes effect retroactively on 1 January and runs until the end of 2035, ten years beyond the 2025 expiration of the previous deal, struck in 2015.

"With this amendment, the parties will effectively address increased domestic and international competition, changing market demand and fluctuating fuel prices through significant changes that will modernise" and increase the size of aircraft operated by Jazz, say Air Canada and Chorus in a joint media release.

The deal will slash Air Canada's regional airline expenses by doing away with what Chorus's regulatory documents call "above-market fixed-fee rates carried over from its legacy agreement" with Air Canada.

The agreement also resets to "market rates" performance-based incentive payments Air Canada makes to Jazz.

Combined, those changes will save Air Canada C$50 million in both 2019 and 2020, and another C$53 million between 2021 and 2025, the carriers say.

Chorus intends to use Air Canada's C$97.3 million investment primarily to expand its aircraft leasing business. It will do so partly by acquiring and then leasing to either Jazz or Air Canada the nine new CRJ900s, documents say.

Chorus will use about 60% of Air Canada's investment (equating to C$58.4 million) to acquire those aircraft, which it expects to begin arriving by the end of 2020.

Under a revised fleet plan, Jazz this year will to stop flying 15 Dash 8-100s, reduce its Q400 fleet from 44 to 36 aircraft and add another five CRJ200s to Air Canada's operation.

Jazz will end 2019 with 105 aircraft in Air Canada's service, down from a current 116. The fleet will remain at 105 aircraft through 2025.

The new agreement also calls for Air Canada to "consolidate its existing CRJ regional capacity into the Jazz operation", says a media release. Air Canada did not immediately respond to requests to clarify that statement.

Regional carrier Air Georgian also operates 16 CRJ100/200s for Air Canada, according to Flight Fleets Analyzer.

Chorus predicts the new deal will generation C$940 million more revenue than the previous agreement, which will "more than offset" fee reductions, regulatory filings say.

The regional airline company pegs the contract's total value at C$2.5 billion, of which 64% will be aircraft leasing revenue.

Chorus began expanding its regional aircraft leasing business in 2015 as a response to the 2015 CPA with Air Canada, which significantly slashed Jazz's revenues

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