How Some Canadian Carriers handle flight changes for their passengers under unusual conditions

[Guest]

AirCanada tells it's passengers exactly what they will do (allowing changes with no cost etc) and provides a rebooking tool on their website.

WestJet tells their guests ( We're here to help you, so we've implemented flexible change and cancel rules.) but does not tell them what they are and asks that guests call for that information. 

AirTransat provides a webpage that tells their passengers what options are available. https://www.transat.com/en-CA/book/package/hurricane-policy?_gac=1.245501488.1505915241.EAIaIQobChMIhq-VtfOz1gIVAxBpCh1L9wqLEAAYASAAEgIxn_D_BwE&_gac=1.245501488.1505915241.EAIaIQobChMIhq-VtfOz1gIVAxBpCh1L9wqLEAAYASAAEgIxn_D_BwE&_ga=2.262825484.168346605.1505915241-784218442.1505915241

Sunwing tells their passengers that "Flexible policies are in place for customers " but does not provide a contact number or any other information regarding the options.

If I was a passenger, I would not be exactly happy with the lack of information from some of our Airlines, you have to wonder why they are not more forthcoming. 

[Super 80]

I have probably been the most frustrated by WestJet in the regard as their "empowered" staff aren't actually sure what they can or can't do without getting in trouble.

[boestar]

AC even tweets it and posts on facebook if something out of the ordinary happens.  Hurricane in Miami.  Rebook for free online here... They couldnt make it simpler