AC policy change urged after minor left to sleep on airport floor


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All together now - let's blame the kid for getting bumped

Air Canada policy change urged after minor left alone to sleep on airport floor overnight

15-year-old boy was bumped from flight and given $10 food voucher

Wed Jul 27, 2016 - CBC News
By Yvonne Colbert

A Nova Scotia man is calling on Air Canada to improve its policy around transporting minors after his grandson was bumped from a flight while travelling alone and had to sleep on the floor at Toronto's Pearson International Airport.

Two weeks ago, Hayden Levy left Winnipeg after visiting relatives and landed in Toronto for a stopover. The 15-year-old was bumped from his flight to Halifax and spent almost 24 hours on his own at the airport.

"They gave him a $10 food voucher, which basically in the Toronto airport buys you nothing," said Brian Truelove, Levy's grandfather.

When Truelove called Air Canada's customer service line, the airline apologized and gave the young man a $400 voucher toward future travel.

Too young for hotel room, teen told

"I think it's uncalled for," Truelove said. "You do not bump a minor."

Truelove said his grandson slept on the airport floor after being told he could not be given a hotel room because he was a minor.

"He's too young to put in a hotel room but he's not too young to bump off a flight and leave laying in the international airport on his own," Truelove said.

"It is disappointing for us when situations such as this one are brought to our attention,"

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Another slow news day. We must all be completely board of the circus south of the border. 

Why was he bumped off the flight in the first place? Aeroplan ticketed passengers seem to be the first to get removed but you don't always have to accept it. 

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No kidding! That happened to me back in the 70's when I was 14... no more a big deal than to any of the other 5 or 6 hopefuls that had to crash at the airport that night. What makes this news? Some turkey definition of a minor?

 

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If your kid isn't old enough or mature enough to handle the various eventualities of travel perhaps they shouldn't be travelling alone. And who sends their kid off on a flight without shoving $50 in their pocket? Absolutely correct a $10 voucher doesn't buy much, that's why you give him money! (Still, getting bumped stinks)

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He was bumped because of a mechanical issue that resulted in a downgauge.  It happens.  15 is plenty old enough to fend for ones self in an airport for the night.

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NOT MUCH DIFFERENCE THAN AC'S, SO HOW DO THEY HANDLE MINORS AND HOTELS?  MOST HOTELS WILL NOT ACCEPT MINORS UNLESS THERE IS ALSO A RESPONSIBLE ADULT.

Qualifying for the program

  • Children must be at least eight years of age at the time of travel.
  • This is a mandatory service for children travelling alone who have had their 8th birthday but have not yet reached their 12th birthday.
  • This is an optional service for children travelling alone who have had their 12th birthday party but haven't blown out the candles at their 18th birthday yet.
  • We are unable to offer this program for children who:
    • are visually or hearing impaired;
    • have an allergy that requires them to travel with an epinephrine auto-injector (for example an Epi‑pen®);
    • require assistance to take essential medication; or
    • have a disability that may hinder their success if they are not travelling with a familiar guardian, or a service or emotional support animal.
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Well I know a WestJet manager who has escorted minors to hotels and made whatever necessary arrangements the hotel management requires and also escorted minors back to the airport from hotels.

I don't think they were UM, just being accommodated due to travel interruptions. 

Edited by Super 80
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In the old days, AC used to engage with organizations (typically church groups as I recall but could be wrong) to accompany UM's to hotels during unscheduled overnight reaccomodations.  I used the service a number of times for UM's and kids who weren't UM's but common sense suggested should be looked after.  It worked well but was always a last minute scramble to find someone who was available since the criteria required them to be female (again going from memory).

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Has anyone got a 6 foot tall 15 year old boy who would willingly go with a bunch of unaccompanied minor kids in a group?

One of the biggest problems we ever had with UM's was that the older ones would ditch the buttons, badges or any other identifying feature as soon as the parent was out of sight.

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4 hours ago, better4me said:

I can do one better, I talked to "the kid" the night of July 13th when this whole story went down. 

 

Well there you have it.  I know you can't of course but wouldn't it be nice to see the facts get out into the public and see the blame get worn by those who deserve it.

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