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Westjet LGW Issues


deicer

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2 hours ago, Maverick said:

2. There is a contingency plan being worked on. 

A contingency plan would have been developed prior to launch; what's being worked on is a rescue mission.

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To be fair, up to now almost everything that WestJet attempted has met with success. One only learns from one's  mistakes, so no learning path was established. I imagine this setback will establish new critical paths and fall back procedures.  I remember when we (CP) purchased some used DC10s that on the surface looked very good but once in our hanger at YVR we found problem after problem. We were fortunate that we had other large capacity aircraft to fill the void until the "new used" aircraft were brought up to our standards. 

 

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41 minutes ago, Rich Pulman said:

Eleanor Rooseovelt said: "Learn from the mistakes of others. You can't live long enough to make them all yourself." I think that applies to personal life as well as business.

Well put Rich.  

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To be fair, up to now almost everything that WestJet attempted has met with success. One only learns from one's  mistakes, so no learning path was established.

 

 

We'll, you might be being fair, but I don't think you're being accurate. I do not have the motivation nor memory to make a list of the challenges that WJ has faced in its 20 year history but it beggars belief to think that an airline that has gone from 3 airplanes to over 140 while maintaining a healthy balance sheet and business plan hasn't learned a thing or two from its mistakes along the way. 

Malcolm, with all due respect, your comment was rather simplistic. Like every business challenge, this too will pass until the next one appears and once again the armchair (keyboard) experts pontificate. Is this WJ's finest hour? Absolutely not. Here's to another 20 years of making mistakes.

 

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The compensation costs could  be enormous, at least for the flights to Canada from LGW. I wonder how many do claim. http://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm

Air passenger rights

Firstly, you may not be charged a higher price for a ticket because of your nationality or where you are buying the ticket from.

Secondly, you also have rights in case things go wrong. This concerns delays, cancellations and overbookingthat prevent you from boarding ...

... and applies if you are:

  • departing from any airport situated in the EU, or
  • arriving in the EU with an EU carrier or one from Iceland, Norway or Switzerland.

Refund or alternative transport

If you are denied boarding or your flight is cancelled or overbooked, you are entitled to either:

  • transport to your final destination using comparable alternative means, or
  • having your ticket refunded and, where relevant, being returned free of charge to your initial departure point.

Long delays - if your flight is delayed by 5 hours or more, you are also entitled to a refund (But if you accept a refund, the airline does not have to provide any further onward travel or assistance).

Your airline must inform you about your rights and the reason for being denied boarding, or any cancellations or long delays (over 2 hours, although this may be up to 4 hours for flights in excess of 3500 Km).

Food and board

You may also be entitled to refreshments, meals, communications (such as a free phone call), and, if necessary, overnight stay, depending on the flight distance and length of delay.

Financial compensation

In addition, if you are denied boarding, your flight is cancelled or arrives more than 3 hours late on arrival at the final destination stated on your ticket, you may be entitled to compensation of EUR 250 - 600, depending on the distance of the flight:

Within the EU

  • 1,500 km or less - EUR 250
  • over 1,500 km - EUR 400

Between EU airport and non-EU airport

  • 1,500 km or less - EUR 250
  • 1,500 - 3,500 km - EUR 400
  • over 3,500 km - EUR 600

If the carrier offered you an alternative flight with a similar schedule, the compensation may be reduced by 50%.

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On June 30, 2016 at 9:12 AM, Maverick said:

1. Not a chance. 

2. There is a contingency plan being worked on. 

Does the contingency plan include sacking the senior executive(s) responsible for this fiasco?

Probably not. See answer #1

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con·tin·gen·cy plan
noun
noun: contingency plan; plural noun: contingency plans
  1. a plan designed to take a possible future event or circumstance into account.
     
     
    :unsure:
    Perhaps the current situation was not expected???
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In most cases a contingency plan is associated with risk management in a project, in the case a risk occurs these actions have to be taken to control/mitigate the risk. A fall back plan is an alternative in case a certain approach fails.Sep 19, 2008

Contingency plans vs fallback plans? - ProjectManagement.com

www.projectmanagement.com/discussion-topic/.../Contingency-plans-vs-fallback-plans-
 
Having neither is called " Leading with your chin"  :lol:
"
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One thing they could do is to drop the seasonal nonstop points and instead concentrate serving those points by feeding the pax through YYZ and YYC. That would reduce the strain their 4 767s.

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19 minutes ago, DEFCON said:

'Reducing strain' equates to increasing costs.

When long delays can = 250, 400 , 600 EU per passenger (full load 262), the extra cost of "reducing strain" may indeed not be extra and then of course there would be more customer satisfaction as a direct result.

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So far we can only guess re the cause. Tired aircraft  perhaps or maybe a MTCE program that still has to come up to speed regarding  the ongoing mtce needs of the 767 vs a brand new 737..  But if any change is made public, then I guess we can expect a late press release next friday as is a tried and true day / time in our industry for any adverse announcement.. :D

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