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Westjet LGW Issues

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20 hours ago, Malcolm said:

I hope the WestJet 767 problems are not similar to Canada's used submarine issues. :D

I wonder how long it will be before the 338s join their brethren in Wilmington the way things are going.

2007-2012 built 767-300's (GE) are available from Hainan right-away and ANA very soon, but that isn't necessarily the issue.

Edited by Super 80

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59 minutes ago, acsidestick said:

Just to add to the headache.

 

Gatwick Airport runway closed 'as surface breaks up'
http://www.bbc.co.uk/news/uk-england-sussex-36512630

very strange , before we had other rights, we at CPA used Gatwick with nary a ripple. Great crew accommodation in a little English hotel not far from the airport. At breakfast we looked outi into a very British garden and of course enjoyed the traditional English (very large) breakfast. It was only a 15 min walk to a "real" neighborhood pub.

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7 hours ago, Malcolm said:

very strange , before we had other rights, we at CPA used Gatwick with nary a ripple. Great crew accommodation in a little English hotel not far from the airport. At breakfast we looked outi into a very British garden and of course enjoyed the traditional English (very large) breakfast. It was only a 15 min walk to a "real" neighborhood pub.

Very nice, but what's that got to do with runways falling apart?

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11 hours ago, Malcolm said:

Re the delays etc. I still wish them the best luck in this new destination but their performance so far will only drive those who try them to the other carriers. I guess then they will change from being "late" guests to "ontime" passengers. :lol:

You're a funny guy Malcolm. You of course have noted that there's been hardly a word on major media? Yes, it's had its sh!tty moments but we've handled our "guests" in a manner that most don't feel the need to be "passengers" again quite yet. 

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36 minutes ago, Maverick said:

You're a funny guy Malcolm. You of course have noted that there's been hardly a word on major media? Yes, it's had its sh!tty moments but we've handled our "guests" in a manner that most don't feel the need to be "passengers" again quite yet. 

Looking forward to the news release.

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5 hours ago, Maverick said:

You're a funny guy Malcolm. You of course have noted that there's been hardly a word on major media? Yes, it's had its sh!tty moments but we've handled our "guests" in a manner that most don't feel the need to be "passengers" again quite yet. 

Major media is not really interested in news about WestJet and their problems with one destination. On the other hand http://www.airlinequality.com/airline-reviews/westjet/

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5 hours ago, Maverick said:

 Yes, it's had its sh!tty moments but we've handled our "guests" in a manner that most don't feel the need to be "passengers" again quite yet. 

With EC261, WestJet is essentially paying plane load after plane load of people to fly. To call the people in the seats "guests" is certainly appropriate here, but it's a costly affair for WestJet.

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10 minutes ago, Malcolm said:

Major media is not really interested in news about WestJet and their problems with one destination. On the other hand http://www.airlinequality.com/airline-reviews/westjet/

Yeah, Westjet is pretty horrible - only gets 5/10.  Meanwhile Air Canada gets.............5/10!   Clearly Air Canada is a much better choice.

 

In case it isn't obvious - that's sarcasm. 

Edited by seeker

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Every airline has its moments when they introduce new types and routes; it'll pass.

 

 

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2 hours ago, DEFCON said:

Every airline has its moments when they introduce new types and routes; it'll pass.

 

 

WestJet has been operating the 767 for over 6 months and it would appear that things are deteriorating rather than improving.

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4 hours ago, ckl said:

WestJet has been operating the 767 for over 6 months and it would appear that things are deteriorating rather than improving.

Plus the 6 or 7 weeks it sat on the ramp in YYC, before it even turned a wheel.

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LGW-YYC for the month of May. June looks like it will be worse.          edit (Whoops, Gatwick-LGW)                                 

Performance Summary

  On-time Performance
  Delay Statistics
On-time Arrival Performance for this Flight
On-time 1 5%
 
Late 1 5%
 
Very Late 1 5%
 
Excessive 13 72%
 
Canceled 2 11%
 
Diverted 0 0%
 
Total Flights 18
graphs;jsessionid=A8943C78A8DF6967AB8FF1

Performance Summary

  On-time Performance
  Delay Statistics
On-time Arrival Performance for this Flight
On-time 1 5%
 
Late 1 5%
 
Very Late 1 5%
 
Excessive 13 72%
 
Canceled 2 11%
 
Diverted 0 0%
 
Total Flights 18
graphs;jsessionid=A8943C78A8DF6967AB8FF1
 
*Due to rounding approximations, values may not add up exactly to 100%
*Due to rounding approximations, values may not add up exactly to 100%

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29 minutes ago, ckl said:

LGA-YYC for the month of May. June looks like it will be worse.                                               

Performance Summary

  On-time Performance
  Delay Statistics
On-time Arrival Performance for this Flight
On-time 1 5%
 
Late 1 5%
 
Very Late 1 5%
 
Excessive 13 72%
 
Canceled 2 11%
 
Diverted 0 0%
 
Total Flights 18
graphs;jsessionid=A8943C78A8DF6967AB8FF1
 

OTP stats at LGA probably suck for all airlines.  

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LGA or LGW?????

 

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Here is the LGW stats fro WJ4

wj4-otp.png

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That actually looks pretty respectable for a new type operating a tight schedule to a new destination....

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16 minutes ago, Jumpy said:

That actually looks pretty respectable for a new type operating a tight schedule to a new destination....

I guess the proof will in the pudding. So at the end of june, all wrinkles / kinks should have been ironed out.  Are the delays because the aircraft are not as reliable as expected or is there another reason?

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May thru October's high season for air travel in the UK plus a previously owned 767 with some issues may not be the perfect recipe for on time departures out of LGW. 

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Looks like the 767 issues have not yet been solved.

Quote

Decision No. 196-A-2016

 
 
June 17, 2016

APPLICATION by WestJet, on behalf of itself and Omni Air International, Inc. also carrying on business as Omni Air Express (Omni Air), pursuant to section 60 of the Canada Transportation Act, S.C., 1996, c.10, as amended (CTA), and section 8.2 of the Air Transportation Regulations, SOR/88-58, as amended (ATR).

Case Number: 
16-02911

APPLICATION

WestJet, on behalf of itself and Omni Air, has applied to the Canadian Transportation Agency (Agency) for an approval to permit WestJet to provide its scheduled international service between Canada and the United Kingdom using one Boeing 767-300 aircraft with flight crew provided by Omni Air, beginning on June 19 to June 30, 2016.

As the application was filed less than 45 days before the first planned flight, as required by subsection 8.2(2) of the ATR, an exemption from the application of this provision is necessary. The Agency finds that compliance with subsection 8.2(2) of the ATR is impractical in this case. Accordingly, the Agency, pursuant to paragraph 80(l)(c) of the CTA, exempts WestJet from the application of subsection 8.2(2) of the ATR.

WestJet is licensed to operate a scheduled international service in accordance with the Agreement on Air Transport between Canada and the European Community and its Member States, signed on December 18, 2009.

Omni Air holds a valid Canadian Foreign Air Operators Certificate.

POLICY

When assessing wet-lease applications where Canadian carriers propose to enter into wet-lease arrangements of more than 30 days with foreign carriers to provide international passenger services, the Agency must apply a direction issued by the Minister of Transport on June 24, 2014 entitled Ministerial Direction for International Service – Canada's Policy for Wet-Leasing (2014 Wet-Lease Policy).

In Decision No. 130-A-2016 and Decision No. 182-A-2016, the Agency approved the use by WestJet of one aircraft with flight crew provided by Omni Air for a period exceeding 30 days, until June 18, 2016. The current application is for a renewed approval for a period of an additional 12 days; therefore, the 2014 Wet Lease Policy applies.

ISSUE

Is the Agency satisfied that the application of WestJet and Omni Air meets the requirements of section 8.2 of the ATR and the criteria of the 2014 Wet-Lease Policy, specifically the 20 percent cap?

Pursuant to the 2014 Wet-Lease Policy, for wet-leases of more than 30 days, a number of aircraft equal to 20 percent of the number of Canadian-registered aircraft on the lessee's air operator certificate (AOC) may be wet leased from foreign lessors. The Agency notes that at the time of application, i.e., June 6, 2016, WestJet had 118 aircraft on its AOC. Therefore, this application meets the 20 percent cap requirement of the 2014 Wet-Lease Policy.

The Agency has considered the application and the material in support and is satisfied that it meets the remaining requirements of section 8.2 of the ATR. The Agency is also satisfied that the application satisfies the criteria of the 2014 Wet-Lease Policy.

Accordingly, the Agency, pursuant to paragraph 60(1)(b) of the CTA and section 8.2 of the ATR, approves the use by WestJet of one aircraft with flight crew provided by Omni Air, and the provision by Omni Air of such aircraft and flight crew to WestJet, to permit WestJet to provide its scheduled international service on licensed routes between Canada and the United Kingdom using one aircraft with flight crew provided by Omni Air, beginning on June 19 to June 30, 2016.

This approval is subject to the following conditions:

  1. WestJet shall continue to hold the valid licence authority.
  2. Commercial control of the flights shall be maintained by WestJet. Omni Air shall maintain operational control of the flights and shall receive payment based on the rental of aircraft and crew and not on the basis of the volume of traffic carried or other revenue-sharing formula.
  3. WestJet and Omni Air shall continue to comply with the insurance requirements set out in subsections 8.2(4), 8.2(5) and 8.2(6) of the ATR.
  4. WestJet shall continue to comply with the public disclosure requirements set out in section 8.5 of the ATR.
  5. WestJet and Omni Air shall advise the Agency in advance of any changes to the information provided in support of the application.

 

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As mentioned before, OTP is getting worse so no surprise that Omni contract will be renewed.                                                                                                      

WS 2 Historical On-time Performance Ratings

Route:   London to Calgary
Date Range:   April 15, 2016 to June 15, 2016
Flight:   (WS) WestJet 2
 
Departure Airport:   (LGW) London Gatwick Airport
Departure City   London, EN, GB
 
Arrival Airport:   (YYC) Calgary International Airport
Arrival City:   Calgary, AB, CA

WS 2 On-time Performance Rating Details

Overall Rating
 
flight_rating_large_star_00.gif 
0 of 5 
Very Poor
On-time: 
Avg. Delay:
5% 
112 min
FlightStats Rating is a merit measurement considering both on-time performance and delay severity. The score, 0, shows that this flight has on-time performance characteristics better than 0% of all other flights in the FlightStats database.

On-time Performance
 
flight_rating_large_star_00.gif 
0 of 5 
Very Poor
On-time: 5%
This flight has an on-time performance of 5%. Statistically, when taking into consideration sample size, standard deviation, and mean, this flight is on-time more often than 0% of other flights.

Delay Performance
 
flight_rating_large_star_00.gif 
0 of 5 
Very Poor
Avg. Delay: 112 min
This flight has an average delay of 112 minutes with a standard deviation of 92.44 minutes. Statistically, when taking into consideration sample size, standard deviation, and mean, this flight has delay performance characteristics better than 0% of other flights.

 

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It's unfortunate their LGW operation is not going as well as planned. I was advised by a WS agent that response times for a passenger complaint issue is 2 to 3 weeks. Guess they are busy.

Edited by blues deville

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I guess Omni was not available. WS.gif

(WS) WestJet 4
(LGW) London, EN, GB to (YYZ) Toronto, ON, CA
Status:
Canceled
Last change to status more than 3 hours ago
DEPARTURE ARRIVAL
Scheduled Departure: Scheduled Arrival:
2:45 PM - Mon Jun-27-2016 5:55 PM - Mon Jun-27-2016
   
   
General Flight Notes:
  • We do not have the necessary data sources to detect the departure of this flight; however we can detect the arrival of this flight.

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From my very simplistic POV WestJet has two options....

1. End this endeavour and chalk it up to a bad experience.

2. Try to obtain some serviceable aircraft ASAP and try to save face.

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15 hours ago, Critter said:

From my very simplistic POV WestJet has two options....

1. End this endeavour and chalk it up to a bad experience.

2. Try to obtain some serviceable aircraft ASAP and try to save face.

1. Not a chance. 

2. There is a contingency plan being worked on. 

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