Great Showing For Canadian Airlines


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Air Canada is named the Best Airline in North America at the 2014 World Airline Awards held at Farnborough Airshow

WORLD AIRLINE AWARDS

Best Airlines in North America http://www.worldairlineawards.com/Awards_2014/namerica.htm

1 Air Canada

2 WestJet

3 Virgin America

4 Delta Air Lines

5 United Airlines

6 Porter Airlines

7 jetBlue Airways

8 Alaska Airlines

9 Southwest Airlines

10 American Eagle Airlines

Operating since 1999, the World Airline Survey is held in high esteem for it's clarity of Survey process and rigorously applied rules of complete independence. No outside sponsorship, advertising, payment or external influence is applied to any part of the Survey, making it a most respected global airline passenger study.

The survey operated online between August 2013 and May 2014, during which time 18.85 million customer surveys were completed, across a range of survey topics, resulting in the awards for Airline of the Year, together with regional and category Best Airline Awards, across different Survey Form entry options. The Survey covers full-service and low-cost airlines.

More than 105 different nationalities participated in the customer satisfaction survey, which covered over 245 airlines, from largest international airlines to smaller domestic carriers. The surveys measure standards across 41 key performance indicators of airline front-line product and service.

The survey is based on measuring customer satisfaction for the Passenger Experience, across both Airport and Onboard environments - including check-in to boarding, onboard seat comfort, cabin cleanliness, food, beverages, IFE, staff service and associated travel items.

Additional research includes supporting checks amongst a sample of Survey respondents. This research investigates respondent reasons for Best Airline nominations, and prime satisfaction drivers when using an airline. Data weighting is applied to provide nomination equity when evaluating airlines of different size. Data weighting uses passenger numbers for airlines featured in the Survey.

Survey responses are screened to identify and monitor ISP / user information and delete duplicate / multiple entries. A poll-breaker programme is used for pattern-checking all survey responses. This identifies nominations that follow similar rating patterns, or duplicate earlier entries. In the 2013-2014 Survey, 1.17 per cent of total responses were ruled ineligible after these checks. No financial payment is made to any survey interviewees, and the cost of the Survey is funded by Skytrax, with no third party sponsorship or financial support.

PRODUCT & SERVICE TOPICS RANKED BY SURVEY USERS :

GROUND / AIRPORT

Airline web site

Online Booking

Online check-in

Airport Ticket Counters

Waiting times at Check-in

Quality of Check-in service

Self Check-in

Boarding Procedures

Pre-boarding Procedures

Friendliness of Ground staff

Efficiency of Ground Staff

Airline Lounge Product facilities

Airline Lounge Staff Service standards

Transfer services

Arrival services

Baggage Delivery

ONBOARD : PRODUCT

Cabin Seat comfort

Cabin Cleanliness

Toilet Cleanliness

Cabin Lighting / Ambience

Cabin Temperatures

Cabin Comfort amenities

Reading Materials

Airline magazine

Inflight Entertainment

Audio / Movie programming

AVOD options

Quality of Meals

Quantity of Food

Meal Choices

Selection of Drinks / Pay bar formats

ONBOARD : STAFF SERVICE

Assistance during Boarding

Friendliness of Staff

Service Attentiveness / Efficiency

Consistency of Service

Staff Language skills

Meal service efficiency

Cabin presence thru Flight

PA announcements

Assisting families

Problem solving Skills

Staff Attitudes

Staff Grooming

NATIONALITIES REPRESENTED IN THE SURVEY INCLUDE:

Albania

Algeria

Angola

Argentina

Armenia

Australia

Austria

Azerbaijan

Bahrain

Bangladesh

Belgium

Brazil

Brunei

Bulgaria

Cambodia

Cameroon

Canada

Chile

China

Colombia

Costa Rica

Croatia

Cyprus

Czech Republic

Denmark

Ecuador

Egypt

El Salvador

Estonia

Ethiopia

Finland

France

Georgia

Germany

Ghana

Greece

Hong Kong

Hungary

Iceland

India

Indonesia

Iran

Ireland

Israel

Italy

Jamaica

Japan

Jordan

Kazakstan

Kenya

Kuwait

Latvia

Lebanon

Libya

Lithuania

Luxembourg

Macau

Malawi

Malaysia

Malta

Mauritius

Mexico

Morocco

Mozambique

Myanmar

Namibia

Netherlands

New Zealand

Nigeria

Norway

Oman

Pakistan

Panama

Peru

Philippines

Poland

Portugal

Puerto Rico

Qatar

Romania

Russia

Saudi Arabia

Serbia

Singapore

Slovakia

Slovenia

South Africa

South Korea

Spain

Sri Lanka

Sweden

Switzerland

Taiwan

Tanzania

Thailand

Trinidad & Tobago

Tunisia

Turkey

Turkmenistan

UAE

UK

Ukraine

Uruguay

USA

Venezuela

Vietnam

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Which Air Canada is that? AC Mainline with a 767/A210/330/T7 and E-jet fleet with AVOD and good seat pitch? Or AC Mainline with horribly cramped high-density T7's? Or Air Canada Rouge ('nuff said )? or Air Canada Jazz or Air Canada Skyregional...

Horribly inconsistent product, mudddled brand image.

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