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Super 80

I Don't Claim To Know Anything About The Car Rental Industry

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or the retail insurance industry.

But why on earth would a document like this be sent to the consumer and not directly to her insurance company? It seems like it should be a non-story. Instead it is a PR disaster. I know the insurance company is disputing it, but that is between Enterprise and her insurance company.

http://www.cbc.ca/news/canada/nova-scotia/stolen-enterprise-rental-mustang-has-woman-facing-47k-bill-1.2482273

And to compound the point, wouldn't this seem like a painfully obvious outcome? Shouldn't somebody in some managerial capacity have handled this differently than a dent or half-empty gas tank?

https://www.facebook.com/enterpriserentacar somebody is going to have a lot of posts to delete on Monday. As of early Saturday morning there are a couple million incredulous posts on their facebook page.

It also made the local news in the DFW area complete with kooky morning radio sound effects.

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It usually very clearly states on the rental contract that if a vehicle is dropped off at a rental location outside of business hours, the renter is fully responsible for the vehicle until that location's next business day.......or words to that affect. It's a pretty clear statement whatever the exact wording is.

I found out the hard way 20some years ago with a rental from Alamo in DFW after returning a vehicle after hours. Long story short, I had the replacement cost of an Oldsmobile 98 on my credit card for almost 6 months. It was only after finally getting the intervention of the rental companies CEO that I got the matter resolved.

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It usually very clearly states on the rental contract that if a vehicle is dropped off at a rental location outside of business hours, the renter is fully responsible for the vehicle until that location's next business day.......or words to that affect. It's a pretty clear statement whatever the exact wording is.

....................................................................................................................................

So true.... I rented from Enterprise over Christmas in 2013. The day I wanted to bring the car back, the young lady suggested I don't do that as 'they' were closed, and instead, keep it at home for the night and bring it in at opening hour the next day. There was no extra time/day charge.

I have rented from Enterprise for years...no problems at all and one should read the contract because the renter is responsible if it is dropped off and the place is closed.

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