deicer Posted October 1, 2012 Share Posted October 1, 2012 They're just like the rest of us http://www.thestar.com/news/gta/article/1264647--westjet-warns-of-flight-delays-and-cancellations-mondayA single computer that crashed at WestJet’s Calgary headquarters has caused flight delays and cancellations across the country Sunday night and Monday. Link to comment Share on other sites More sharing options...
boestar Posted October 1, 2012 Share Posted October 1, 2012 Seems an operationally critical system should have a backup. NO? Link to comment Share on other sites More sharing options...
Thebean Posted October 1, 2012 Share Posted October 1, 2012 A mea culpa from WJ's CEO to a guest inconvenienced yesterday. One has to give credit to WJ. When they screw up, they quickly and publicly acknowledge when it's their fault. That's refreshing, and part of their brand, personality and promise.I can think of a number of airlines that never admit to screwing up, including one I flew on recently to SFO. No matter what happens, it's always someone else's fault.It becomes a little tiresome after a while and it rings hollow when they say they "appreciate my business". It's pretty obvious they don't.-----------------------------------------------------------------------------------------------------Apologies for the flight disruption. We have had a major system outage in our Western data centre and have taken a 30-minute system delay as we failed over to our backup location. Failures of this nature are rare but they happen. Our IT and infrastructure partners are working diligently to reset the systems. At WestJet we are very proud of our on-time performance and reliability. Nevertheless, we failed to measure up tonight and I offer our sincere apologies. Thanks for your business.RegardsG. SaretskyPresident & CEOWestJet Link to comment Share on other sites More sharing options...
SkyBlazer Posted October 1, 2012 Share Posted October 1, 2012 malcolm - It was on the Westjet Website.Sb Link to comment Share on other sites More sharing options...
boestar Posted October 1, 2012 Share Posted October 1, 2012 Yup. the had a computer problem, admitted they had a computer problem, then took hours to fail over a critical operational system. operational systems should have operational backups in short order. Link to comment Share on other sites More sharing options...
deicer Posted October 1, 2012 Author Share Posted October 1, 2012 In fairness, the wording of the statement from their President could be inaccurate (I think)To be precise:Or not Link to comment Share on other sites More sharing options...
Miles Posted October 4, 2012 Share Posted October 4, 2012 No doubt the IT department will be busy the next little while correcting this little redundancy problem. Link to comment Share on other sites More sharing options...
Guest Posted October 28, 2017 Share Posted October 28, 2017 Oct 28, 2017. The problems appear to have returned. Delays anticipated as WestJet hit by 'significant' IT outage Check-ins, reservation systems and phone lines all affected by Saturday morning outage CBC NewsPosted: Oct 28, 2017 10:56 AM MT Last Updated: Oct 28, 2017 11:23 AM MT WestJet says it anticipates delays as it deals with an IT outage that's affecting multiple systems. (Darryl Dyck/Canadian Press) Related Stories WestJet's Swoop set to scoop air travellers looking for low ticket prices WestJet shows its shiny new Boeing 737 MAX, avoids taking sides in Bombardier dust-up WestJet adding flights to Las Vegas at Hamilton airport WestJet flight diverted to Fort McMurray due to violent, intoxicated passenger WestJet says it's experiencing a "significant" IT outage that's impacting everything from reservations to check-ins. "We anticipate potential flight delays and encourage guests to check the status of their flights prior to leaving for the airport," spokesperson Lauren Stewart said in an emailed statement. The Calgary-based company said the outage is affecting a number of systems, including check-in, reservations and its phone lines. There are no reports of delayed flights out of Calgary at this time. WestJet said it would be providing updates on its Facebook and Twitter pages. Link to comment Share on other sites More sharing options...
Guest Posted October 28, 2017 Share Posted October 28, 2017 an update: WestJet ✔ @WestJet Our IT system outage continues but we have made progress in partially restoring some systems. Phone lines in our contact centre and operations control centre continue to be affected. 1:30 PM - Oct 28, 2017 Link to comment Share on other sites More sharing options...
CanadaEH Posted October 29, 2017 Share Posted October 29, 2017 I thought they had a backup system in Eastern Canada. So..... what gives? Link to comment Share on other sites More sharing options...
Super 80 Posted October 29, 2017 Share Posted October 29, 2017 Accurately simulating IT failure and fail-over scenarios is extremely difficult. Link to comment Share on other sites More sharing options...
boestar Posted October 30, 2017 Share Posted October 30, 2017 On 10/29/2017 at 1:54 AM, Super 80 said: Accurately simulating IT failure and fail-over scenarios is extremely difficult. we do it at least twice a year. full failover to backup systems and run like that for a day then revert back. Link to comment Share on other sites More sharing options...
Super 80 Posted October 30, 2017 Share Posted October 30, 2017 It always works when we tested it too. We have had two serious outages in the last five years, in both cases the fail-over occurred perfectly but external issues, human and physical prevented end-points from communicating with the redundant systems. Both outages were caused by fires that destroyed beyond the WAN telecom infrastructure, in the more recent outage a security vendor decided on the spot that all the end-points hitting a cloud-based server for the updated configuration was a denial of service attack. Just a guy sitting at a desk in Phoenix at midnight saw a barrage of geographically diverse IP addresses start hitting the server and decided it was malicious. The one prior to that a catastrophic fire at a major telecommunication facility took out all three fibre providers in the region and the backhaul to the wireless link so while the redundant site was whirring away as configured nobody at head office could connect to it and couldn't for the better part of 48 hours. Link to comment Share on other sites More sharing options...
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