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Everything posted by Newman

  1. WestJet suffered through this during the switch to Sabre back in 2009. It was so bad they eventually contacted a temporary call center in India for help dealing with the calls. WestJet survived. AC should be in good shape. One of the key players in the WestJet debacle is now the CIO at Air Canada and she brought along some help! I’m sure they have great notes on what to do. ??
  2. On the plus side, 5 or 6 different people padded their resume with President or CEO titles thanks to Jetlines.
  3. Wow, time flies. I remember NWA taking delivery of a 747-400 sometime in the late 90's and flying it directly to YWG (was explained to me as some sort of tax strategy to land it out of country after taking delivery) and then operating it's first revenue flight in place of a DC9 for an 05:10 YWG-MSP departure. That flight was typically pretty light and this one only had 20-25 passengers. Pretty cool experience for those people! Barely 20 years later and that A/C is probably sitting in the bone yard!
  4. I'm sure it's not a priority A 14-year-long oil spill in the Gulf of Mexico verges on becoming one of the worst in U.S. history
  5. I usually figure out the new destinations when I log into Facebook and see a half dozen WestJet middle managers all posting selfies and checking in to places in the future city Last week, the good times were in Rome!
  6. As a manager new to WestJet working in airports, I met more pilots in my first week through grooming aircraft than I did in a decade of working at CP and AC where we were encouraged to keep to ourselves and in some cases catch the other guy doing things wrong (ie. Project Hawkeye, etc...). In the following years, those "grooming" relationships evolved personally and professionally. It opened the door for many of my new pilot friends to pop by my office and give me a heads up about things or pass along a nice compliment. It also helped me get some things done that required buy in from flight ops thanks to our relationships. None of us were being paid to do the grooming. All of us were "over qualified," "over educated" and deep enough into our careers to think we were too important to be grooming an aircraft, and yet as I look back on my time at WestJet, it was one of the most important and meaningful parts of my time there.
  7. I was a Station Attendant at CP 25 years ago. Loved it. 45 minute breaks between most turn arounds. Load factor around 70% most days on 100 seat 737's and 50 seat F-28's and the bags all seemed to be a nice and easy 20-25 lbs (except for the YVR-MNL connections which were huge and heavy. Bag room could usually go (unofficially of course) one or two bodies short, so we’d flip coins to see who could have extended break times playing cards in the lunch room. Loaded many C3 757's. Lots of bags but easy work. Simple onload/offloads, bags were pretty average sized. Lots of cargo space so no need to stack very efficiently. To top it off, the crews at AC used to pop over to our end of the terminal to drop off interline cnx (they'd wait until the connection flight had departed first before bringing the bags over) and laugh at how much harder we were working compared to them ? A few years back, I spent some time behind the scenes with the WestJet TAC (ramp) team. These people are as dedicated and hard working as I've ever seen. 5-10 minutes between flights. Load factors consistently in the 90% range on 130-160 seat 737's, bags that are mostly 40-45 lb hard shelled monstrosities. Pit space always at a premium so always packing pits with tremendous effort. Bag room is always going at 100% and crews head there on their 5-10 "breaks" in between flights to help out. it was nothing like the good ol' days I experienced. I'd honestly put these people head to head with anyone I worked with back in the day and they'd laugh at how easy we had it.
  8. $3 more per tank that I fill 45 times a year or $5 more per bag I check 3 times a year.
  9. One the the main people at WS involved in that indiscretion is now a President at AC so I guess some people have let water pass under that bridge!
  10. I liked Ferio as well. Was always fair, honest and supportive in my dealings. The Air Canada executive group is starting to look a little teal these days: Catherine Dyer Ferio Pugliese Duncan Bureau John Macleod
  11. Wait till the experts figure out that absolutely everything has an "inside threat."
  12. In the CP days, I seem to remember it being the opposite way. Excellent candidates couldn't get an interview for a Lead position because the collective agreement had some language about interviewing the 5 most senior applicants (again, going from memory) which in my station meant that the most junior of the 5 senior people had 15 years of seniority. I also seem to recall hearing of a big uproar in YYZ when a manager wouldn't hire from those 5 senior applicants.
  13. Normally don't start threads, but looked around and didn't see this posted yet. Former Air Canada Employees Allege Harassment Culture, Intimidation
  14. Small point, but The whole "The Spirit of Canada" thing bothers me a bit. I'm okay with the concept as a tribute to people/places but the way I see it, they're using it to lay claim to Canadian identity as if they are the only airline to embody what Canada is. Not a fan and as a former employee who watched a huge majority of the VP level and higher get recruited from aborad (mostly the USA), I find it actually quite funny. "Proudly Canadian" was much better.
  15. Clive doesn't pop in every once in a while to see how things are going at WestJet. He's got his hands on everything that transpires. It's just that he only likes his name and face attached to the good stuff and likes to take shelter for the messier stuff.
  16. Pilots and old school police detectives. The only people in the world who still think short sleeved dress shirts with ties are acceptable.
  17. WestJet didn't agree to anything. There was nothing to agree to and WestJet blew a gasket once they did see the design plans. Those plans were leaked by some concerned people at YYC to people at WestJet (and Air Canada as far as I was aware) before they were officially unveiled. That same night WestJet saw the plans, Durfy blasted Atkinson in a late night phone call and Atkinson told him it was too late to make any substantial design changes but would look at WestJet's feedback and see if anything could be done. Going from memory but the only real change was the addition of those tiny indoor busses to help (a few) people navigate the long distances.
  18. Commercials don’t need to have anything to do with the business. People already know Air Canada is an airline. These days, it’s about tapping into a consumers emotions and building a respected brand. In recent years that’s been done through commercials like this as well as “experiential marketing” (ie. WestJet Christmas miracle which is really a well funded commercial).
  19. I've heard this perspective from several senior WS executives going back as far as 2012.
  20. Speaking from experience (with no knowledge of this specific situation), terminations like this have, in the past increased confidence in WestJet leadership. I know that sounds odd, but that’s how I’ve seen it play out many times. The overwhelming majority of WestJet employees are die hard passionate employees who want the best for themselves and even more so the company. When they see other employees not pulling their weight or taking advantage of a certain situation, they get frustrated and want to see leadership from management to address these situations. If that was the case here, I would bet there is front line support for this. If that isn’t the case, then certainly it could help support the idea of unionization.
  21. Here's hoping they last longer than their last foray into YYC
  22. They've had more President/CEO change announcements than WS and AC combined over the last 10 years!
  23. I'm guessing this Fuller guy would have been the loudest guy at the gate if the plane never left Antigua... even if it did have a legitimate mechanical issue.
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