Lakelad

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  1. . "It shouldn't be happening, not with people in town with PTSD, refugees coming from war zones, it could trigger all sorts of trauma,"
  2. . Ads from company fighting for passenger rights banned from 2 airports Flight Claim believes Montreal, Toronto airports won't run ad because of pressure from the airlines Tue Jun 20, 2017 - CBC News By Sophia Harris Montreal's airport has abruptly pulled an ad campaign promoting a new company, Flight Claim, that fights for compensation for wronged passengers. Toronto's Pearson Airport is also refusing to display the ad created by the company. "We're just there to protect and help the rights of the passengers, so we feel it's kind of sad that we're not able to publicize in a free market," said Jacob Charbonneau, general manager of Flight Claim, based in Montreal. Charbonneau co-founded Flight Claim with the notion that most Canadian air passengers don't know their compensation rights for things like delays, cancellations and overbooked flights. Flight Claim offers to take on passengers' cases and fight their battle with the airline for 25 per cent of the awarded compensation. To promote the company, Flight Claim created a video ad informing air travellers they could receive up to $1,800 in compensation, and to contact the company if they want help fighting their case. In April, Flight Claim signed a $73,000 contract to run the ad on screens in the baggage claim area at Montreal's Pierre Elliott Trudeau airport. The campaign started last week and lasted four days before the airport suddenly pulled it. According to an email sent by the airport's advertising agency to Flight Claim, the ad was pulled because of pressure from airlines. Montreal airport spokesperson Stéphanie Lepage says the person who wrote the email made a mistake because the airlines made no such request. Instead, this was purely an airport decision to not create trouble for the airlines. "Passengers, but also airlines, are our customers," Lepage said. "We did not want to have a conflict between airlines and passengers." 'Too confusing for passengers?' .
  3. . Liberals need to stop using Trump as a shield for their own incompetence in losing an election Sun Jun 18, 2017. - National Post Rex Murphy Donald Trump beat Hillary Clinton. That is not a complicated sentence. Nevertheless the fact conveyed in that sentence came as a monstrous shock to many of the best political minds, pundits and reporters in the whole United States. The greatest brains, the wiliest strategists, the most experienced campaign advisors were in so deep for the Hillary win that they assigned to it a certitude normally associated with the mutterings of Fate. I still receive merriment from the memory of election night, when a bare hour before the polls were closing such oracle-organs as The New York Times and its compeer The Huffington Post were assessing Hillary’s chances of victory at 92 and 98 per cent, respectively. There is a lesson here for future campaigns: never let the cheerleaders do the polling. Within the deepest chambers of the Hillary hive on that same election night, as any reading of Shattered, the definitive account of the Clinton campaign, makes manifest, the conviction of her triumph was set in steel. The Ice Queen was going to obliterate the Tycoon Clown. Why, even weeks before the vote, they were bracing themselves for a landslide. For besides having “the best presidential candidate ever” (Obama), a war chest larger than many national treasuries, and the greatest political brain of a generation (Bill) on their side, had not the lustrous millennial triplets — Katy Perry, Lena Dunham and Amy Schumer — pledged their collective heat to Hillary’s ascent? Fate, however, is a sly **bleep**. There is always a banana peel on the path to a sure thing. And is it not written, never count Colonel Sanders’ sad orphans before they are hatched? Trump won. He won. And it remains the largest political fact in America today that his victory has proven — right up to this present, troubled moment — impossible for the Clinton team, Hillary herself, and all those in the media and the public who supported her to digest. The Queen herself, tellingly, having declined to concede on election night, has spent the months since the election, Penelope-like, confecting a web of conflicting, overlapping and confused rationalizations and excuses for her “unacceptable” loss. 'She is in a full Kevlar suit of absolute denial.' .
  4. . NP poaching on CBC turf? Passengers demand answers for ‘terrifying’ Air Canada flight with aborted take-off, emergency landing Wed Jun 14, 2017 - National Post by Tom Blackwell Passengers on board an Air Canada flight from Antigua to Toronto are demanding answers after a series of mishaps – including a “terrifying” aborted take-off and an emergency landing – left some wondering if they would finish the trip alive. They say the captain explained he stopped the plane just before going airborne because he had neglected to activate an on-board computer. The emergency landing was blamed on faulty fuel distribution, similar to a problem the crew addressed before they left Antigua. Passengers question whether the Airbus A319 should have taken off at all on June 3 after its earlier troubles. “It was the absolute worst and most terrifying flight experience I’ve ever had,” said Dan Fuller, 33, a Toronto-based Internet entrepreneur. “There were too many incidents that were occurring back to back to back to think everything was done by the book.” But Air Canada says the aborted take-off, while rare, was at the relatively low speed of 80 knots – and well within safety parameters – and the plane had no known safety issues when it eventually left the Caribbean island. Though it had no staff on the ground in Puerto Rico, the airline arranged hotels and meals there for passengers before flying them to Toronto the next day, noted spokesman Peter Fitzpatrick. “Still, this was an understandably disappointing experience for our customers,” he said. “Our crews are trained to behave professionally and operate safely at all times and they did follow safety protocols. We are sorry about this experience … We have offered significant compensation.” Fuller said he was promised a debriefing with an Air Canada customer-service representative and also emailed an array of company executives asking for a full explanation of the flight’s troubles, but has yet to hear from any of them. He said he’s been offered a $500 credit on future travel. According to passengers, Flight 961 was meant to leave about 2:30 p.m. from Antigua’s V.C. Bird International Airport but a series of delays ensued, starting with a malfunctioning toilet. As the Airbus finally taxied toward the runway, it was ordered back by air-traffic controllers because of a storm in the area. Given the go-ahead later, the jet was hurtling down the runway when the take-off was suddenly aborted, smoke billowing from the landing gear. “He slammed on the brakes. It was terrifying,” said Fuller, who had been on vacation with his wife. “A lot of us felt this would be the end for us.” Fitzpatrick said the incident – at a low enough speed it did not need to be reported to the safety board – stemmed from a “flight computer setting.” Both Fuller and fellow passenger Stella Mercuri, a Montreal-based medical secretary also on holiday, said the captain announced that he had made an error himself with the computer. The passengers next heard about a problem with the distribution of the fuel on the plane, but about four hours after the scheduled departure time, 961 took off successfully. Just over an hour into the flight, the pilot announced the emergency landing in Puerto Rico. “Everybody panicked,” said Mercuri. “We were all pretty much freaking out … I just felt that all this would have been avoided if they had just stayed in Antigua.” Though the Transportation Safety Board is not investigating the incident, it issued a report saying the crew decided to land after noticing the engines were only getting fuel from the left and centre tanks, not the right, creating an imbalance. Fuller said he challenged the captain the next day as they were about to board the replacement flight, with a different crew. Citing his 30 years of cockpit experience, the pilot said things could have ended much differently, the passenger recalled. “He said ‘If you were on an aircraft with another carrier or you had a less experienced flight crew, you might not be alive today.’ ” .
  5. . 90-year-old in wheelchair forgotten by airlines at Calgary airport Woman says she flagged down a WestJet employee after Air Canada and United failed to get her on her flight Wed Jun 14, 2017 - CBC News A 90-year-old airline passenger in a wheelchair says she was twice forgotten by airline staff during a stopover at Calgary International Airport. Mary Ellen Fallis was heading back to Texas Saturday after visiting her grandson and his family in Kelowna, B.C. She arrived at Calgary International Airport on an Air Canada flight to transfer to a United Airlines flight home. An Air Canada employee took her in a wheelchair to a transfer point between airlines, and Fallis said she was told to wait there for someone from United Airlines to take her to her next flight. "There was no indication that this was a transferring spot, but I trusted the Air Canada lady, and she said United would be there, but they didn't come," Fallis said Tuesday. Rescued by WestJet employee Fallis said she eventually managed to flag down a WestJet employee for help, and that's when she learned she'd missed her flight. Eventually, United Airlines booked her on another flight to Houston and an Air Canada employee escorted her to the gate, she said. But soon after, Fallis said, there was a gate change, and she was again forgotten and left on her own to sort things out. "It was very frustrating that day and very exhausting," she said. In a statement, Air Canada said it recognizes the inconveniences Fallis encountered at the airport. In a separate statement, United said the airline refunded and rebooked her flight. Both airlines say they are working together to improve procedures for wheelchair transfers. Fallis confirmed she eventually made it home to Houston, but said she has vowed not to fly with United again or travel through Calgary when she comes to visit her family in Canada. The incident comes after both Air Canada and United have faced a number of public relations challenges over the treatment of passengers. The federal government has promised to bring in a passengers' bill of rights following recent public incidents. .
  6. . 'It is the best of times, it is the worst of times....' Airlines’ new golden age Fri Jun 09, 2017 - The Globe and Mail The International Air Transport Association (IATA) raised its 2017 industry profit outlook this week to $31.4-billion (U.S.), up from a previous forecast of $29.8-billion. IATA also raised its outlook for 2017 industry revenue to $743-billion from $736-billion on expectations that the global economy will post its strongest growth in six years. The forecast underscored a new golden age for airlines’ profitability even as carriers scramble to meet fast-changing electronics restrictions, pressure to limit emissions and unprecedented social-media scrutiny over their every mistake. .
  7. . Flair Airlines buys NewLeaf travel company B.C. based airline buys upstart discount travel company Wed Jun 07, 2017 - CBC News By Pete Evans Flair Airlines has bought NewLeaf Travel Company, a discount flight seller that made headlines last year for offering flights between Canadian centres at rock bottom prices. Kelowna, B.C.-based Flair said in a release Wednesday that it has bought NewLeaf Travel Company's assets, including its "marketing, selling and distribution engine." The two companies have been linked since NewLeaf launched last summer, offering flights for as little as $59 one way between Canadian cities such as Abbotsford, Halifax, Edmonton, Hamilton and Winnipeg. The company has completed more than 2,200 such flights and moved more than a quarter of a million passengers in the process. Although it marketed itself as an airline, NewLeaf was in fact just a ticket seller, while Flair Airlines owns the planes and operates the flights. Flair says passengers shouldn't expect any disruption as a result of the transaction. "Expansion is planned for new destinations beginning this year, plus the fall and winter domestic schedule will be released shortly," Flair said in a release. .
  8. Just picking a nit - Any big city newspaper should be aware of the difference between 'boarder' and 'border' as well as the convention with respect to capitalization when quoting the name of an organization. Sloppy and inattentive.
  9. . Disruptive passenger causes Air Canada flight to make emergency landing in Miami An Air Canada Rouge flight on its way to Toronto made an emergency landing because of a disruptive passenger on Thursday. Sat May 27, 2017 - Toronto Star By Alanna Rizza - Staff Reporter An Air Canada Rouge flight on its way to Toronto made an emergency landing because of a disruptive passenger on Thursday night. The flight was on its way to Toronto from Costa Rica when it made an emergency landing just before 11 p.m. A male passenger, who is a Canadian citizen in his early 20s, was removed from the flight by Miami police, according to U.S. customs and boarder protection spokesperson Michael Silva. Laura Tamblyn Watts said she was sitting in the same row as the passenger and that he was acting “quite disorderly” and his behaviour escalated when the plane took off. “It was clear to me very early on that there was definitely something going on with him,” she said. He started making hand gestures, speaking loudly and touching other passengers sitting around him. She said when the flight attendants didn’t ask him for a drink and walked by quickly with the drink cart, the passenger chased after them down the aisle of the plane. Tamblyn Watts also said he got into verbal altercations with a few other passengers. “But I didn’t think he was drunk. I didn’t smell any alcohol on him. He looked high . . . . His pupils were dilated and he was looking at his hands and wiggling his fingers.” Air Canada and Miami police did not respond to the Star’s request for comment. It’s not confirmed if either alcohol or drugs were a factor. It was about two hours into the flight when it made an emergency landing in Miami. Tamblyn Watts said she saw one FBI agent outside the plane with seven other Miami police officers. She said a police officer boarded the plane, handcuffed the passenger and removed him. The rest of the passengers remained on the plane, which took off about an hour-and-a-half later. “I was just surprised (the passenger’s behaviour) wasn’t identified before we went on the plane,” she said. “The whole thing was just pretty dramatic.” A similar incident on an Air Canada flight occurred two weeks ago when a Toronto city councilor helped subdue a passenger who tried to open the plan’s cabin door mid-flight. 'U.S. customs and boarder protection' - uh, ok. .
  10. . Couple 'flabbergasted' after Air Canada suspends tickets, costing them $6K to return from Portugal Airline forwarded settlement offer shortly after being contacted about situation by CBC Tue May 16, 2017 - CBC News By Jen White A Newfoundland couple travelling home from Portugal was shocked to discover at the airport that Air Canada had suspended their tickets — and the only way to get back to St. John's was to book new one-way fares for almost three times what they had originally paid for the entire trip. "I was flabbergasted. My wife said she thought I was going to have a stroke," said Randell Earle, a retired lawyer. "We ended up having to spend $6,100 to get a flight back to St. John's." Earle was later told that the problem related to a "fraud detection technique" — something he didn't understand, given the fact the same credit card had been used to book the outbound flight, without any problems. Within hours of CBC News contacting Air Canada for comment on Friday, the Earles said the airline contacted themwith a proposal to settle out of court, offering to pay the full amount for the tickets which Earle expects to receive by the end of the week. In an emailed statement to CBC, Air Canada said: "We have been in contact with the Earle family, however as this is before the courts, it would be inappropriate for us to comment." Suspended tickets In December, Earle and his wife Claudia booked a five-week round trip from St. John's to Portugal through Air Canada's website for about $2,400. They paid by credit card. The couple travelled to Portugal on Feb. 13. Earle said they had a wonderful time in Lisbon and Porto, until their return to the airport on March 21. "We go to check in, and we were told, 'Air Canada has cancelled your ticket. You have to go to customer care,'" he said. Earle said they spent the next three hours getting the runaround from airport agents. Multiple calls on a pay phone to Air Canada and Star Alliance's customer care lines didn't resolve matters. The couple was told their only option to get home was to book a new flight online. The next day, the Earles boarded the expensive flight, and arrived in St. John's 23 hours later. "They tried to tough it out and hope that we'd go away." .
  11. . Globe says Air Canada, WestJet score poorly in survey Thu May 11, 2017 - Stockwatch News The Globe and Mail reports in its Thursday edition that despite some high-profile air rage videos, passengers seem to be happier than ever with North America's airlines. The Globe's Greg Keenan writes that customer satisfaction with airlines grew for the fifth straight year and reached its highest point yet, according to a J.D. Power survey. Canada's two main airlines, however, did not score well on the survey. Air Canada fell to last place among the ranking of five traditional North American carriers with a score of 709. WestJet Airlines ranked third among four low-cost carriers with a score of 736. Both airlines were below average in their segments. The survey may also have missed the growing frustration with passengers on those two airlines whose flights through Pearson have been delayed or cancelled because of construction on the airport's busiest and longest runway. Both airlines have sent letters to passengers in recent weeks apologizing for the delays, but social-media sites are peppered with critics demanding compensation. Despite those indications of unhappiness, both airlines are reporting increased traffic. Air Canada officials point out that its score was higher than in 2016. .
  12. . Liberals’ new rescue aircraft could take two days to reach North Pole in disaster operation: documents May 8, 2017 - National Post David Pugliese, Ottawa Citizen Canada’s new search and rescue aircraft could take up to two days to reach survivors of a disaster at the North Pole but the Canadian military doesn’t have a problem with that, according to recently filed court documents. A legal battle is now underway in the Federal Court in Ottawa over the Liberal government’s $4.7-billion fixed-wing search-and-rescue aircraft program. The Italian aerospace firm, Leonardo, is angry that its C-27J aircraft, which it contends could reach the North Pole in a single flight from a military base in Winnipeg, was rejected by the federal government. The winning aircraft, the Airbus C-295, is slower and would take two days to reach a disaster site at the North Pole or similar Arctic locations, Leonardo’s representatives argue. The company is asking the court to overturn the contract to Airbus and instead award the lucrative deal to Leonardo and its Canadian partners. In its affidavit, Leonardo alleges the Airbus aircraft fails to meet the government’s basic criteria since it can’t conduct a mission to the outer regions of the military’s allotted rescue area within 13 flying hours. But that isn’t a problem, according to the latest response to the court from the federal government. In fact, there are no time constraints as long as the aircraft is capable of flying to that location and staying at the scene for an hour and then returning to an airfield, the government argues. 'If someone needs help, the last thing you want to do is have an eight- or 10-hour delay' .
  13. . Delta to compensate deplaned family .
  14. . Lawyer for doctor dragged off United flight representing woman in American Airlines incident Mon April 24, 2017 - Associated Press NEW YORK—A lawyer for the Kentucky doctor who was dragged from a United Express flight says he is representing a woman who got into a verbal confrontation with a flight attendant on American Airlines. Attorney Thomas Demetrio said, during an appearance on NBC’s Today show, that the attendant took away the woman’s stroller, nearly hitting her child in the process. A video taken by a passenger and posted on Facebook shows the sobbing woman holding a small child and saying, “You can’t use violence with baby.” American Airlines spokeswoman Leslie Scott has said the airline is looking into the incident that occurred just before the woman boarded a Friday flight from San Francisco to Dallas. The attendant has been removed from duty. The incident came less than two weeks after cellphone video showed Dr. David Dao being violently dragged off a United Express flight in Chicago by airport police after he refused to give up his seat on the full plane to make room for crew members. Demetrio says it’s too late for the airline’s CEO to apologize face-to-face and that his client intends to file a lawsuit. He said United CEO Oscar Munoz had the opportunity to apologize and didn’t, called Dao belligerent, and then finally issued an apology. Demetrio has said previously that he and his client accepted the airline CEO’s public apology, but think it was insincere. .