Too add some more information to this diversion, I was told some of the flight attendants were in tears on descent, told passengers there may be a need to evacuate on the runway so get ready. When they landed, they cleared the runway on their own and CFR followed them to the gate.
Passengers were held on the plane for close to 4 hours with no updates. The plane was extremely hot and stuffy. When they got into the terminal the Eastern Flight Attendants immediately disappeared. The passengers were monitored by Custom officials who were there only source of information. The custom officials were helping passenger, providing updates, there were NO updates by any Eastern crew. When the replacement aircraft got to the gate, no gate agents, everybody just got on the plane and went back to their seats.
I spoke with Sunwing and all they said to me was we are refunding $400 to each passenger, but they had no idea about a recovery aircraft details. Their customer service closed @ 2000, after that it was rumours and more rumours...
The lack of care, attention was horrible. I guess people got what they paid for.